Recovery Brands, LLC
📍 471 Chestnut Street, Springfield, MA 01107
📞 4137331431 Full profile & reviews Claim this listing
Reviewers frequently praised the knowledgeable, caring, and supportive staff, as well as the quality of the counseling and group sessions. Some individuals also appreciated the ease of access to treatment and the quality of the food provided. However, many reviewers criticized the short duration of the program, stating it was insufficient for lasting recovery, and some noted that the physical facility was uncomfortable.
AI-generated summary of 9 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT CARLSON RECOVERY CENTER IN SPRINGFIELD, MA</strong></p> <p>Carlson Recovery Center, located in Springfield, Mass., offers <strong>detoxification treatment to men and women 18 years or older who are struggling with substance abuse or <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis</a></strong>. The facility also provides court-ordered services to individuals convicted of driving under the influence (DUI) offenses.</p> <p>Carlson Recovery Center operates as a subsidiary of <a href="https://www.rehabs.com/listings/behavioral-health-network-inc-hope-center-249975638/" target="_blank">Behavioral Health Network, Inc.</a>, which has four other locations in Massachusetts, including the Hope Center in Springfield, and offers a wide range of community services including residential and outpatient addiction treatment. </p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>To be admitted, clients may either contact the facility directly by phone or fill out an online contact form. Clients may remain in treatment at Carlson Recovery Center for <strong>up to nine days</strong>. Many clients use the acute treatment services at Carlson as a first step before proceeding to residential or outpatient treatment at other facilities.</p> <p>The facility’s treatment program is <strong>medically monitored</strong>, meaning that it focuses on providing medication to ease withdrawal symptoms in the early stages of recovery. Throughout treatment, clients receive <strong>medication to ease physical withdrawal symptoms, 24-hour nursing care and monitoring, and counseling to support them through the early stages of recovery</strong>. </p> <p>Treatment is offered in both Spanish and English, and clients who need an interpreter for other languages will be accommodated. Although anyone aged 18 or older is eligible for treatment at the facility, Carlson Recovery Center prioritizes admission for individuals with HIV/AIDS, pregnant or postpartum women, and clients with a <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis</a>. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>There is currently no information provided by Carlson Recovery Center regarding its treatment staff. Alumni polled by Rehabs.com gave mixed opinions regarding the staff's level of training and experience, with one alum praising the staff while the other derided it. </p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>There is currently no information provided by Carlson Recovery Center regarding its living arrangements and related offerings. However, two alumni polled by Rehabs.com gave the facility two and five out of five stars for accommodations and amenities, two and five stars for meals and nutrition, and four and five stars for cleanliness. </p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>At the time of this writing there have been two alumni polled by Rehabs.com. Both reviewers said they would recommend Carlson Recovery Center to a friend or family member seeking treatment. The anonymous clients gave the facility four and five out of five stars for affordability, four and five stars for cleanliness, and two and three stars for exercise options. “The staff where very caring the group sessions where informitive," one anonymous alum wrote, "it all depends on the indvidual who is seeking help you get what u put into your recovery.” </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>At the time of this writing there have been six friends and family members of clients polled by Rehabs.com. Overall they gave the facility <strong>mixed ratings</strong>, with four of the six reviewers saying they would recommend Carlson Recovery Center to others. The anonymous loved ones gave the facility an average of 4.2 stars for cleanliness, and 3.4 stars for family participation. One reviewer added, “If you're in need of a methadone detox facility this is the place to go. Informed staff and helpful all around.”</p> <p>Several loved ones felt that the program did not last long enough. "The stay approved was way toooooo short," one anonymous loved one wrote, "client needed much more time." Additionally, one loved one was upset with the lack of follow-ups and aftercare attention. </p> <p><strong>WHAT STAFF SAY</strong></p> <p>At the time of this writing there has been one staff member polled by Rehabs.com. The staff member gave Carlson Recovery Center <strong>a mediocre review</strong>. The anonymous employee gave the facility two out of five stars for affordability, cleanliness, and exercise options. Despite a generally more positive opinion of the program and staff, the reviewer noted the “bad facilities” were a significant problem for the facility.</p> <p><strong>FINANCING</strong></p> <p>There is currently no information provided by Carlson Recovery Center regarding its costs. Some programs offered by Behavioral Health Network are funded by the MA Department of Public Health, Bureau of Substance Abuse Services, but it is unclear whether the program at Carlson Recovery Center is one of them.</p>
— Morgan Williams · 2017-12-05 11:19:28 PST
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