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<p><strong>ABOUT ANNA JAQUES HOSPITAL</strong></p> <p>Located near the banks of the Merrimack River, 40 miles north of Boston, Mass., Anna Jaques Hospital is an <strong>independent, nonprofit community hospital</strong> with 123 beds in total. Alongside a full array of medical treatments, the hospital offers a psychiatric department catering to <strong>adults, teenagers, and children</strong>. The department's addiction programs consist of <strong>medical detox, short-term inpatient care, and outpatient programming</strong> for individuals struggling with a substance use disorder or <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis</a>. Anna Jaques offers one of the <a href="https://wwwdasis.samhsa.gov/dasis2/nssats/n2016_st_profiles.pdf" target="_blank">33 hospital-based inpatient programs</a> for substance abuse in Massachusetts.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Anna Jaques Hospital's psychiatric department can treat a wide range of disorders, including mood disorders, psychotic disorders, substance use disorder, trauma, and disruptive behavior disorders.</p> <p>Depending on the situation, inpatient care begins with a psychiatric, multidisciplinary, and/or psychopharmalogical evaluations. <strong>Patients are provided medication as needed,</strong> and these medications are monitored. The center's clinical interventions include <strong>group and occupational therapies</strong>, case management, and consulting with families in crisis. The center's staff will also consult with schools and other residential programs, as needed. For individuals struggling with severe depression, <strong>electroconvulsive therapy (ECT)</strong> is a treatment option.</p> <p>Beyond inpatient care, which is designed to quickly stabilize the patient, Anna Jaques offers a partial hospitalization program (PHP) for adults that involves treatment five hours a day. In addition, the hospital provides a <strong>age-appropriate psychiatry programs for youth</strong> aged four to 17 who are unable to safely function at home, school, or community because of mental or emotional disorders. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Each client is assigned a treatment team consisting of a psychiatrist, a nurse, a social worker, and an occupational therapist. The two individuals polled by Rehabs.com to date on the staff's level of training and experience gave it a three-star and a four-star rating.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Anna Jaques Hospital's psychiatric department can accommodate <strong>up to 20 people in 12 rooms,</strong> some of them private, others shared by two people. The two individuals polled by Rehabs.com to date on the center's cleanliness and and its meals and nutrition gave four- and five-star ratings in each category. </p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The single alum polled by Rehabs.com to date gave mixed feedback. Though they did not like their doctor, and gave the center just two stars for its treatment effectiveness, holistic offerings, counseling options, and ability to treat co-occurring disorders, they praised the center's cleanliness and its "'lower' everyday staff."</p> <p>Secondary sites don't currently offer any reviews of the psychiatric department in particular, though they do offer <strong>mixed feedback on the hospital as a whole,</strong> in the form of average ratings of 2.9 stars based on 59 reviews on Google and three stars based on 20 reviews on Yelp, plus 19 "not recommended" reviews on Yelp, which are split roughly evenly between one- and five-star ratings.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> The negative reviewers repeatedly complained of <strong>rude, unhelpful staff and misdiagnoses.</strong> "Totally stressed out and unpleasant staff," Denise wrote in a typical comment on Yelp. "Rude staff. Dirty filthy facility. Plus they ASSume they know your body better than you do," Lyndsi added on Yelp. </p> <p>But just as many reviewers thanked the hospital for its <strong>kind, attentive staff.</strong> "Entire staff from start to finish were kind, courteous, and friendly. Really appreciate their attentiveness," Laura wrote in a representative positive review on Google.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The two loved ones polled by Rehabs.com at the time of this writing provided average to good feedback, and both reviewers gave the center three stars for its level of family participation. The single reviewer polled by Rehabs.com on a range of other treatment metrics gave the center just two stars for its holistic offerings, but stellar ratings of four and five stars, respectively, for its ability to treat co-occurring disorders and its counseling options.</p> <p>One of the reviewers echoed an alum's criticism of the department's doctors, writing: "The Dr. on duty most of the time was not very good with working with people." The same reviewer added that the center was more equipped to treat substance use disorder than psychiatric disorders. </p> <p><strong>WHAT STAFF SAY</strong></p> <p>Staff also give <strong>mixed feedback</strong> about Anna Jaques Hospital, which has a 3.2-star average rating based on 12 reviews left on Glassdoor.<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> The reviewers repeatedly complained of <strong>understaffing and outdated technology</strong> — perhaps explaining the alumni comments mentioned above, describing "stressed out" and unhelpful staff. "Join the 21st century technology wise. Staff your hospital," one anonymous reviewer wrote in a typical review. However, other reviews described <strong>a team that works well together despite these difficulties:</strong> "There was a real community atmosphere and everyone truly enjoyed working together. I felt like the work I did was meaningful and that I was a valued member of the team," one anonymous former employee wrote in a representative comment.</p> <p><strong>FINANCING</strong></p> <p>According to Anna Jaques's website, the hospital accepts <strong>Medicare, Medicaid, and private insurance,</strong> and offers some financial assistance to qualifying clients. The two individuals polled by Rehabs.com to date on the center's affordability gave it a two-star rating and a four-star rating.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=Anna+Jaques+Hospital+newburyport+ma+psychiatric+department&oq=Anna+Jaques+Hospital+newburyport+ma+psychiatric+department&aqs=chrome..69i57.7871j0j7&sourceid=chrome&ie=UTF-8#lrd=0x89e2e19ded5fd57d:0xc01802c2a30127b0,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/anna-jaques-hospital-newburyport?osq=Anna+Jaques+Hospital" target="_blank">https://www.yelp.com/biz/anna-jaques-hospital-newburyport?osq=Anna+Jaques+Hospital</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.glassdoor.com/Reviews/Anna-Jaques-Hospital-Reviews-E121791.htm" target="_blank">https://www.glassdoor.com/Reviews/Anna-Jaques-Hospital-Reviews-E121791.htm</a></small></p>
— Ellie Robins · 2018-09-22 14:34:49 PDT
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