Recovery Brands, LLC
📍 1000 4th Street SW, Mason City, IA 50401
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<p><strong>ABOUT MERCY MEDICAL CENTER - NORTH IOWA</strong></p> <p>The Behavioral Services department of Mercy Medical Center of North Iowa, in Mason City, provides <strong>inpatient, outpatient, and intensive outpatient programs (IOP)</strong> for individuals struggling with mental health disorders, substance abuse, and co-occurring disorders. <strong>Medical detoxification services are provided</strong> on the general hospital's behavioral health inpatient unit. It is one of only <a href="https://wwwdasis.samhsa.gov/webt/state_data/IA16.pdf" target="_blank">9 hospital inpatient programs in the state.</a> Mercy Medical Center is a nonprofit hospital originally opened by the Catholic Sisters of Mercy more than a century ago. </p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Mercy Medical offers <strong>in-depth psychological testing</strong> as part of its programming. Evaluations take several hours, according to the Mercy website, and are used to develop an <strong>individualized plan of treatment</strong>. Ongoing assessments are also conducted throughout each client's treatment process.</p> <p>Treatment programming draws from an array of available services, which include <strong>individual and group counseling, medication management, and education classes</strong>. Various behavioral health staff members' individual profiles list such therapeutic approaches as trauma-informed, strengths-based, and <strong>dialectical behavior therapy</strong>. Clients also receive assistance in making connections with related community resources.</p> <p>Individual outpatient therapy sessions are 45 minutes, and <strong>intensive outpatient program</strong> clients participate in <strong>two to five meetings per week</strong>. IOP programming may include group and family counseling, as well as educational classes and coping skills workshops. <strong>Adolescent programming</strong>, focused on relational and behavioral challenges through education and crisis intervention, is also provided. The hospital is among the <a href="https://wwwdasis.samhsa.gov/webt/state_data/IA16.pdf" target="_blank">44.2 percent of Iowa facilities</a> to provide specialized programming for adolescents. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The medical center's inpatient treatment staff includes psychiatrists, nurses, and psychologists, while the outpatient treatment team features social workers and master's level marriage and family therapists. At the time of this writing, two individual counselors' profiles referenced their experience in treating addiction.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Inpatient accommodations are located on the fifth floor of the Mercy North Iowa East Campus, which includes a separate adolescent unit. Rooms are <strong>private and semi-private</strong>, and visiting hours are available seven days a week from 4 p.m. to 8 p.m. on weekdays and 1 p.m. to 8 p.m. on weekends. Outpatient programming is available in a variety of Mercy settings, including on the general hospital's East Campus and at family clinics and local schools.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Rehabs.com has not yet received any feedback from this facility's former clients. A majority of written comments among 37 Google reviews of the general hospital's East Campus <strong>complimented the staff as caring and attentive</strong>. Mercy Medical Center received an average rating of 3.3 out of five. One exceptionally critical reviewer awarded just one star, referencing mental health treatment and characterizing nursing staff as unprofessional and disrespectful.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> </p> <p>On Mercy Medical's Facebook page, which the facility may have the ability to control, the hospital has an average rating of 3.9 out of five stars across 393 reviews.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> It should be noted that reviews on both sites are for the hospital as a whole, and are not specific to the behavioral health unit.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The sole loved one polled by Rehabs.com offered overwhelmingly positive opinions, rating all aspects evaluated a perfect five stars, except for <a href="http://www.recovery.org/forums/discussion/7265/what-is-holistic-treatment-and-how-can-it-help" target="_blank">holistic therapy offerings</a>, which received just three. General accommodations and policies related to internet and phone use were rated highly, although the reviewer noted that they would prefer longer visiting hours. </p> <p>In agreement with Google reviewers, they characterized the staff as "very friendly and helpful," as evidenced by their five-star rating of the level of staff training and experience. Metrics measuring treatment for co-occurring substance use and mental health disorders, opportunities for family participation, and the overall effectiveness of treatment also all received five stars.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>On Indeed, 32 former and current employees of the North Iowa medical center provided an average rating of 3.2 out of five stars. Reviews tended to reflect <strong>a positive work culture and colleagues committed to serving patients</strong>, although several also reported problems with understaffing.<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small></p> <p><strong>FINANCING</strong></p> <p>The Mercy website notes that most behavioral services are covered by insurance. The one individual polled by Rehabs.com to date rated the affordability of treatment five stars.</p> <p><strong>CONCLUSION</strong></p> <p>At the time of this writing, the hospital has announced plans to build a 27,200-square-foot addition to house inpatient and outpatient Behavioral Services. The construction is expected to be completed by Summer of 2019.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/maps/EbrZEB6WA4y" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/pg/mercynorthiowa/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/mercynorthiowa/reviews/?ref=page_internal</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.indeed.com/cmp/Mercy-Medical-Center-North-Iowa/reviews" target="_blank">https://www.indeed.com/cmp/Mercy-Medical-Center-North-Iowa/reviews</a></small></p>
— Patrick Greeley · 2018-09-28 11:10:40 PDT
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