Recovery Brands, LLC
📍 1801 Hickman Road, Des Moines, IA 50314
📞 5152822200 Full profile & reviews Claim this listing
<p><strong>ABOUT BROADLAWNS MEDICAL CENTER</strong></p> <p>Located in Des Moines, Iowa, Broadlawns Medical Center is an acute care hospital that also offers <strong>outpatient treatment</strong> for addiction with an emphasis on providing care for clients who struggle with <strong>co-occurring substance use and mental health disorders</strong>. Behavioral health services are available for adults, adolescents, and children, and the teaching facility prioritizes access to affordable treatment.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>The Broadlawns Medical Center operates an intensive outpatient program (IOP) called New Connections, which is designed particularly to provide integrated care to clients who have received a <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis</a> of chemical dependency and another mental health disorder. According to the facility’s website, rehabilitative therapy is <strong>evidence-based and relationship-driven</strong>, giving attention to clients' physical, emotional, psychological, and spiritual well-being.</p> <p>Individualized IOP treatment plans address management of chronic illness as well as recovery. Plans involve coping skills-building, education, group therapy, medication management, and referrals to community resources.</p> <p>The medical center also operates an inpatient behavioral health unit, referred to as the Sands Unit, which provides acute and <strong>stabilization care</strong> for chemical dependency as well as psychiatric conditions.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Broadlawns Medical Center employs psychiatrists and certified alcohol and drug counselors. Most behavioral health therapists listed on the facility's website hold master's degrees in social work or doctorates in clinical psychology. As a teaching hospital, Broadlawns also includes residents and fellows on its treatment teams.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Behavioral and mental health services at Broadlawns Medical Center are provided in a facility that includes a <a href="http://whotv.com/2016/03/31/broadlawns-reopens-renovated-behavioral-health-unit/" target="_blank">30-bed inpatient unit and outpatient programming spaces, according to</a> a March 2016 local NBC affiliate story about renovations. The hospital's website notes that it is accessible via a major public bus route.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The two anonymous former clients surveyed by Rehabs.com at the time of this writing offered <strong>generally contrasting opinions</strong> Broadlawns Medical Center. One alum rated most of 15 metrics measured one out of five stars, while the other granted mostly four stars. The two agreed on a few aspects, including a <strong>lack of <a href="https://www.recovery.org/forums/discussion/7265/what-is-holistic-treatment-and-how-can-it-help" target="_blank">holistic therapy</a> offerings</strong> (one and two stars) and the facility and staff's ability to treat co-occurring disorders (four and five stars). Both also expressed <strong>strong satisfaction with the staff's level of training and experience</strong>. One complimented treatment team members as supportive, while acknowledging that some staff were rude. The other alum complained of a lack of consistency as well as long waits to see a doctor.</p> <p>Ratings were split on other metrics measured, including accommodations and the facility's cleanliness and upkeep, the effectiveness of treatment, and affordability. </p> <p>Feedback posted on Google for Broadlawns Medical Center tended to be positive, with an average rating of 3.2 out of five from 83 individuals. The most common general hospital complaints were of wait times and most positive comments praised a particular staff member or the team's overall professionalism. At least four reviewers described psychiatrists as judgmental.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Of three friends and family members polled by Rehabs.com, two provided negative reviews and one was positive. Some metrics measured revealed similar opinions, including <strong>ratings of three or four stars for treatment effectiveness, family participation, and meals</strong>. Counseling options received high ratings from all three. However two loved ones were especially critical of a lack of holistic therapy, limited exercise and leisure activities, and the facility's cleanliness and upkeep. Two also agreed that the wait to see a doctor was too long and echoed alumni concerns about inconsistencies in staff practices.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>Former and current employees of Broadlawns Medical Center likewise provided mixed reviews, although overall more favorable than loved ones. Thirty-nine staff contributed to a 3.5-star average rating on Indeed. Trends indicated a <strong>high patient load</strong> and under-staffing at the small hospital, as well as <strong>positive opinions of co-workers</strong>. "The nurses and doctors really care about patients and the diverse patient population is great to work with," wrote one reviewer. Another, with experience working in chemical dependency and mental illness treatment, noted that staff were "urged to be creative in care-giving method."<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p><strong>FINANCING</strong></p> <p>According to the facility’s website, <strong>most insurance plans are accepted</strong> and staff members are available to help clients obtain coverage or financial assistance as needed.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/ns7qNu" target="_blank">https://goo.gl/ns7qNu</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.indeed.com/cmp/Broadlawns-Medical-Center/reviews" target="_blank">https://www.indeed.com/cmp/Broadlawns-Medical-Center/reviews</a></small></p>
— Rini Cobbey · 2017-12-07 12:35:11 PST
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