Recovery Brands, LLC
📍 11109 Parkview Plaza Drive Entrance 1, Fort Wayne, IN 46805
📞 8002848439 Full profile & reviews Claim this listing
Reviewers frequently praised the caring nature of the staff and the cleanliness of the facility. However, many criticized the quality and quantity of the food, the lack of activities, and the limited treatment options. Some reviewers also reported negative experiences regarding discharge planning and the facility's approach to certain diagnoses.
AI-generated summary of 16 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT PARKVIEW BEHAVIORAL HEALTH IN FORT WAYNE, IN</strong></p> <p>Operating as a department of a nonprofit hospital system, Parkview Behavioral Health, located in Fort Wayne, Indiana, offers <strong>inpatient</strong> and <strong>outpatient</strong> treatment to <strong>children, adolescents, and adults</strong> struggling with substance use disorders and/or mental illness. The facility also provides <strong>specialized groups for seniors</strong>, a service offered by <a href="https://wwwdasis.samhsa.gov/webt/state_data/IN17.pdf" target="_blank">only 11 percent</a> of substance abuse treatment facilities in the state.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Admission begins with a <strong>free initial screening,</strong> and screenings are available 24 hours a day. Treatment methods include <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">family therapy</a>, <strong>group counseling,</strong> and medication management, along with therapeutic recreation. <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">Aftercare</a> services are also offered. </p> <p>In addition to inpatient programs for all ages, Parkview Behavioral Health provides both <strong>partial hospitalization programs (PHP)</strong> and <strong>intensive outpatient programs (IOP)</strong> for adults. Respectively, these two outpatient modalities are offered by <a href="https://wwwdasis.samhsa.gov/webt/state_data/IN17.pdf" target="_blank">45 percent</a> and <a href="https://wwwdasis.samhsa.gov/webt/state_data/IN17.pdf" target="_blank">13 percent</a> of substance abuse treatment facilities in Indiana.</p> <p>Parkview also hosts on-site <a href="https://www.recovery.org/pro/articles/did-aa-save-my-life/" target="_blank">12-step meetings</a>, including ones specifically for women and teens.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment team at Parkview Behavioral Health includes certified psychiatric nurses, <strong>licensed master’s-level therapists</strong>, certified therapeutic recreational therapists, and case managers. </p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>According to the Parkview Behavioral Health website, the facility includes “comfortable gathering spaces, private patient and treatment areas and clinical and administrative offices.” Clients at this facility are not allowed the use of cell phones. </p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The five former clients surveyed by Rehabs.com to date gave Parkview Behavioral Health <strong>mixed feedback skewing toward negative</strong>. They gave the facility its lowest ratings for its activities and amenities, and indicated that they felt that the programming was unvaried and boring. "Not many types of different treatments," an anonymous alum reported.</p> <blockquote> <p>Holistic Offerings: 1.4/5<br /> Exercise and Leisure Activities: 1.4/5<br /> Counseling Options: 2.8/5</p> </blockquote> <p>Ratings were a little higher when it came to the facility's staff and overall upkeep, with one former client writing: "Good food and clean. Staff was very nice."</p> <blockquote> <p>Facility Cleanliness and Upkeep: 2.8/5<br /> Staff Experience and Training: 2.8/5</p> </blockquote> <p>Overall, however, alumni seemed underwhelmed by the facility's effectiveness and treatment options, and reported that they were unlikely to recommend it to others.</p> <blockquote> <p>Would Recommend: 2.4/5</p> </blockquote> <p>On Google<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small>, Parkview Behavioral Health earned an <strong>average rating of 1.9 out of five stars</strong> based on 46 reviews. The majority of former clients who left commentary (both teens and adults) <strong>described the staff as rude and the programming as ineffective</strong>, particularly when it came to mental health treatment. In a representative review, Chloe wrote: "Many people come in multiple times and still don't get better because of their sub-par teachings. No one-on-one time with therapists, except when you go to family therapy."</p> <p>The facility fared a bit better on Facebook<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small>, where it received a <strong>3.9 out of five stars</strong> rating based on the opinions of 15 individuals.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>At the time of this writing, eight loved ones have been surveyed by Rehabs.com. These reviewers indicated that Parkview Behavioral Health was clean and that the facility provided above average options for family participation and visitation.</p> <blockquote> <p>Facility Cleanliness and Upkeep: 3.8<br /> Family Participation: 3.8/5<br /> Connectivity/Visitor Policy: 3.5/5</p> </blockquote> <p>Friends and family also thought that staff was adequately trained, and reported that overall, they would recommend the facility to others.</p> <blockquote> <p>Staff Experience and Training: 3.6/5<br /> Would Recommend: 3.5/5</p> </blockquote> <p>One family member did note that the programs were understaffed, while another pointed out that they could improve their aftercare offerings. "There are outpatient weekly support groups, once discharged, but little else once the patient is discharged to help them or their family recover and heal," they wrote.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>The one staff member polled by Rehabs.com to date gave Parkview Behavioral Health five out of five stars in every category, including counseling options, cleanliness, treatment of <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>, and administrative and discharge procedures. Despite her positive review, she provided additional commentary saying, “Was bad. dont go there."</p> <p><strong>FINANCING</strong></p> <p>The facility’s website states that it accepts most major private insurance plans, but does not accept Medicaid or Medicare.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=Parkview+Behavioral+Health+in+Fort+Wayne%2C+IN&oq=Parkview+Behavioral+Health+in+Fort+Wayne%2C+IN&aqs=chrome..69i57j69i60j0l3.144j0j7&sourceid=chrome&ie=UTF-8#lrd=0x8815fb54170c585f:0xc1ce04b2f386f81d,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/pages/Parkview-Behavioral-Health/120614014618212" target="_blank">https://www.facebook.com/pages/Parkview-Behavioral-Health/120614014618212</a></small></p>
— Susan Linney · 2018-11-12 11:57:33 PST
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