Recovery Brands, LLC
📍 2101 West Willow Knolls Road, Peoria, IL 61614
📞 3096893074 Full profile & reviews Claim this listing
Reviewers frequently praised the knowledgeable and understanding counselors, many of whom were noted to be in recovery themselves, and found the group meetings beneficial. However, some criticized the facility for a perceived lack of compassion from staff, high costs, and insufficient family involvement in the treatment process. There were also mixed comments regarding the effectiveness of the program and the quality of the counselors.
AI-generated summary of 14 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT KNOLLS CENTER FOR CHANGE</strong></p> <p>Located in Peoria, Ill., the Knolls Center for Change is a <strong>men-only residential substance misuse treatment center</strong> operated by behavioral health agency Human Service Center (HSC). Clients at the Knolls Center have access to HSC's full continuum of treatment, including mental health treatment, <strong>medication-assisted therapy (MAT), and medically monitored detox</strong>. After completing treatment at the Knolls Center, continuing care is offered through HSC's many <strong>outpatient programs</strong>.</p> <p>HSC offers similar services at the <a href="https://www.recovery.org/pro/articles/reclaiming-the-feminine-in-recovery/" target="_blank">women-only</a> residential facility, New Leaf Lodge & Retreat. According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/IL17.pdf" target="_blank">2017 SAMHSA survey</a>, 41.1 percent of rehab facilities in Illinois offer men-only programming and 29.3 offer women-only programming.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to HSC’s website, the Knolls Center offers individualized services based on assessment, exploration of the individual's community support system, and their motivation to change. Men enrolled in residential treatment progress through a <strong>phase-like process</strong> in which they learn to develop positive behaviors and build a system of recovery supports.</p> <p>HSC provides two medication-assisted outpatient programs for clients with opiate dependence: the <strong>Outpatient Methadone</strong> program, which includes case management services and requires participation in both group and individual sessions, and the <strong>Outpatient Suboxone</strong> program, which, in addition to group and individual sessions, provides physician consultation and regular medication evaluations with a nurse. According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/IL17.pdf" target="_blank">2017 SAMHSA survey</a>, 66 rehab facilities (10.4 percent) in Illinois offer treatment with methadone and 128 (20.2 percent) offer treatment with Suboxone.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>According to its website, HSC employs approximately 275 professionals, including psychiatrists, physicians, counselors trained in the fields of mental health, drug misuse, and alcoholism, and administrative and support staff. The nine individuals polled by Rehabs.com to date overall appreciated the staff's aptitude.</p> <blockquote> <p>Staff Experience and Training: 3.9/5</p> </blockquote> <p>HSC facilities are accredited by the Joint Commission and licensed by the Illinois Division of Alcoholism and Substance Abuse. According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/IL17.pdf" target="_blank">2017 SAMHSA survey</a>, 23.5 percent of rehab facilities in Illinois are accredited by the Joint Commission.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>There is currently no information provided by the organization regarding its living arrangements and related offerings; however, individuals polled by Rehabs.com gave high ratings to most relevant metrics, including exercise and leisure options and the cleanliness of facilities.</p> <blockquote> <p>Facility Cleanliness and Upkeep: 4.1/5<br /> Exercise and Leisure Activities: 4/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Reviews from five alumni polled by Rehabs.com to date <strong>were mixed</strong>. Though the alumni tended to give high ratings to the facility's cleanliness and overall accommodations and amenities, they mostly disagreed upon the treatment effectiveness and the staff's experience and training.</p> <p>Nick, for example, wrote in a representative positive review, “The counselors here are the best and always strive for complete care! Great counseling, subjects and classes.” Alan, conversely, described the facility as “dysfunctional” and the counselors as “terrible.” “The only thing that saved me was the AA meetings,” he noted.</p> <p>Reviews on secondary review sites were far more positive overall. Three alumni on Google each gave either four- or five-star reviews.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> On the center's unofficial Facebook page, three alumni each gave five-star reviews.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Reviews from eight loved ones were <strong>also mixed</strong>. The center's strengths, most loved ones agreed, were family participation, exercise and leisure options, and the connectivity/visitor policies.</p> <p>One recurring issue reported by several reviewers was a <strong>lack of follow up and general long-term ineffectiveness</strong> of the program. “He went into treatment and came out better, however, it didn't last. Wish follow up was better and more family involvement,” one anonymous loved one wrote in a representative review.</p> <blockquote> <p>Family Participation: 4.2/5<br /> Connectivity & Visitor Policy: 4/5<br /> Likelihood to Recommend: 3.5/5</p> </blockquote> <p><strong>WHAT STAFF SAY</strong></p> <p>The lone staff member polled by Rehabs.com to date gave a <strong>positive review</strong>. In particular, the anonymous employee praised the experience of the staff. "The instructions were mainly recovering alcohol/drug addicts which meant they had a better understanding of what the clients were going through," they wrote. However, they also noted that there was a "Lack of extra curricular activities for in-patient clients."</p> <p><strong>FINANCING</strong></p> <p>According to its website, HSC receives funding from the Illinois Department of Human Services. Treatment is also covered by most private insurance policies as well as <strong>Medicaid and Medicare</strong>. Overall, the individuals polled on the matter appreciated the cost of the facility.</p> <blockquote> <p>Affordability: 4.3/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/dtUdMv" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/pages/Knolls-Center-For-Change/336175109798848" target="_blank">https://www.facebook.com/pages/Knolls-Center-For-Change/336175109798848</a></small></p>
— Kevin Schwartzbach · 2018-12-20 07:48:36 PST
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