Recovery Brands, LLC
📍 1650 Moon Lake Boulevard, Hoffman Estates, IL 60169
📞 8004325005 Full profile & reviews Claim this listing
Reviewers frequently praised the caring and experienced staff, the clean facility, and the supportive group sessions. However, many criticized poor communication with families, a lack of individualized attention due to high patient volume, and weak aftercare planning. While some found the treatment effective, others felt the program was too generic or that patients were released too soon.
AI-generated summary of 25 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Substance Abuse Treatment |
| Insurance accepted | Public Insurance, Private Insurance |
| Financing | Available |
<p><strong>ABOUT ALEXIAN BROTHERS BEHAVIORAL HEALTH HOSPITAL — CENTER FOR ADDICTION MEDICINE</strong></p> <p>Located in the northwest Chicago suburb of Hoffman Estates, the Alexian Brothers Behavioral Health Hospital is a division of the Alexian Brothers Health System, a <strong>Roman Catholic general healthcare system</strong> that operates four hospitals as well as other centers. This location houses a Center for Addiction Medicine, which is one of the only <a href="https://wwwdasis.samhsa.gov/webt/state_data/IL16.pdf" target="_blank">57 (8.4%)</a> treatment centers in the state that offers <strong>outpatient detox</strong> and one of the only <a href="https://wwwdasis.samhsa.gov/webt/state_data/IL16.pdf" target="_blank">22 (3.3%)</a> to offer <strong>inpatient detox.</strong> </p> <p>At a variety of intensities, <strong>residential care and outpatient treatment</strong> programs are also available. In addition to substance abuse, the center offers treatment for process addictions such as gambling, sex/pornography, shopping addiction, or a <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis</a>.</p> <p>If necessary, the center can <strong>prescribe buprenorphine</strong>, offering both detox protocols and short-term maintenance programs on the medication.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Treatment is founded on the belief that addiction is a progressive medical disorder. Clinical approaches include <strong>cognitive behavioral therapy (CBT),</strong> acceptance and commitment therapy (ACT), <strong>dialectical behavior therapy (DBT),</strong> and mindfulness-based therapy, as well as <strong>12-step participation.</strong> Holistic options include Tai Chi, movement therapy, and art therapy.</p> <p><strong>Inpatient hospital stays are normally short-term measures</strong> only, intended for detox and stabilization. However, in April 2017 the hospital opened the Foglia Family Foundation Residential Treatment Center, located 10 miles away in Elk Grove Village, which provides <strong>24-hour monitored residential treatment for adults</strong> who are struggling with addiction, OCD, and/or anxiety. Among other modalities, the center will begin using an innovative <strong>virtual reality therapy.</strong> The length of stay for substance abuse clients is typically <strong>three to four weeks</strong>.</p> <p>Outpatient care includes <strong>partial hospitalization programs (PHPs),</strong> typically lasting two to three weeks, <strong>intensive outpatient programs (IOPs),</strong> typically lasting four to five weeks, and general outpatient programming for adults, adolescents, seniors, and their families. </p> <p>According to a brochure published on the facility’s website, <a href="https://www.alexianbrothershealth.org/upload/docs/ABBHH/ABBH%20PHP%20IOP%20QA%20Adult%20Flyer.pdf" target="_blank">the primary treatment modalities</a> in outpatient treatment are education, group and <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">family therapy,</a> medication management, case management, and peer support. Discharge planning begins the day of admission, and the facility emphasizes <strong>the importance of family involvement and support.</strong></p> <p>The facility also offers dedicated programs for those struggling with chronic pain and addiction, millennial clients, impaired professionals, and those struggling with eating disorders, among other demographics. <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">Aftercare</a> options include an array of group therapy meetings.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The center employs psychiatrists, addictionologists, and licensed clinical social workers. There is currently no further information provided by the facility regarding its treatment staff; however, <a href="https://www.samhsa.gov/data/sites/default/files/report_3059/ShortReport-3059.pdf" target="_blank">99.2 percent</a> of substance abuse treatment facilities in the state of Illinois have continuing education requirements for staff. Additionally, the 16 individuals polled by Rehabs.com to date gave very favorable feedback regarding the staff.</p> <blockquote> <p>Staff Level of Experience and Training: 4.3/5 </p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Pictures published on the facility’s website show a cheerful yet clinical facility with shared bedrooms. Individuals polled by Rehabs.com repeatedly commented positively on the facility’s cleanliness.</p> <blockquote> <p>Facility's Cleanliness and Upkeep: 4.5/5<br /> Leisure, Exercise, and Extracurricular Options: 3.4/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p><strong>Alumni reviews submitted to Rehabs.com to date were mixed, skewing positive.</strong> Of the 11 alumni Rehabs.com asked whether they would recommend the facility, six indicated that they would, two that they would not, and three remained neutral. In addition, the nine alumni polled on the facility’s offerings in a variety of treatment metrics gave them <strong>above-average ratings.</strong></p> <blockquote> <p>Family Participation 4.2/5<br /> Holistic Offerings: 3.3/5</p> </blockquote> <p><strong>Several alumni described the staff as knowledgeable and caring.</strong> Others were individually impressed by the center’s special-needs accessibility, its aftercare program, and its group therapy. One alum wrote in a representative comment, "experienced and caring staff, multi-faceted approach."</p> <blockquote> <p>Counseling Options: 3.2/5</p> </blockquote> <p>Isolated complaints cited an overworked psychiatrist, forceful participation in “things you do not or cannot do comfortably,” and a lack of family involvement. One reviewer also added, “They should not keep the self injurers with the eating disorder people because they both need separate types of therapy,” a comment supported by alum Allison, who wrote: “It seems that they're treating every patient with exactly the same spiel.”</p> <p>On Google reviews, where the Behavioral Health Hospital as a whole (rather than the Addiction Center in particular) received an average rating of 2.4 out of five stars, feedback was often negative.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Poor customer service and unprofessional staff were frequently cited as general complaints; however, one former client specifically reported, "This program provided me with the knowledge, understanding, and tools to manage the anxiety and OCD that I had experienced nearly all of my life." </p> <p>Feedback was critical on Yelp at the time of this writing as well, with a <strong>two out of five star average</strong> based on 26 reviews.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Many comments suggested <strong>difficulty making appointments</strong> and a <strong>slow intake procedure.</strong> "Great hospital , provides the best mental health services in the Midwest," M.K. wrote, but added, "The problem comes into entering the programs," in a representative review about scheduling difficulties.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Of the nine loved ones polled by Rehabs.com to date, eight <strong>would recommend treatment at this facility</strong>, and one remained neutral. One loved one listed "Poor communication with family" as a facility weakness; despite this, the seven individuals who evaluated several of the facility’s metrics gave the highest-average ratings to family participation and the visitation policy.</p> <blockquote> <p>Family Participation: 4.4/5<br /> Connectivity and Visitor Policies: 4.2/5</p> </blockquote> <p>Reviewers repeatedly <strong>praised the caring staff and the facility’s cleanliness.</strong> However, two loved ones suggested the facility might be overburdened, citing a lack of one-on-one attention and remarking that there were “too many people to help.” Another anonymous reviewer felt that follow-up was poor and treatment too short, leading their sister to relapse.</p> <p><strong>FINANCING</strong></p> <p>According to the facility’s website, the center accepts most health insurances, including <strong>Medicare</strong> (accepted at just <a href="https://wwwdasis.samhsa.gov/webt/state_data/IL16.pdf" target="_blank">157 (23.3%)</a> Illinois substance abuse treatment centers), and <strong>Medicaid</strong> (accepted at <a href="https://wwwdasis.samhsa.gov/webt/state_data/IL16.pdf" target="_blank">344 (51.1%)</a>) for those up to the age of 20. The 16 reviewers polled by Rehabs.com to date awarded positive feedback to the center's cost.</p> <blockquote> <p>Affordability: 3.8/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/maps/place/AMITA+Health+Alexian+Brothers+Behavioral+Health+Hospital+Hoffman+Estates/@42.0538685,-88.1404343,16.66z/data=!4m7!3m6!1s0x0:0x27e989ab768b7e76!8m2!3d42.0540568!4d-88.1374138!9m1!1b1" target="_blank">GoogleReviews</a></small></p> <p><small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> []https://www.yelp.com/biz/alexian-bros-behavioral-health-hospital-hoffman-est(https://www.yelp.com/biz/alexian-bros-behavioral-health-hospital-hoffman-est)</small></p>
— Samantha Harper · 2018-05-12 15:06:39 PDT
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