Recovery Brands, LLC
📍 8311 Roosevelt Road , Forest Park, IL 60130
📞 7087717000 Full profile & reviews Claim this listing
<p><strong>ABOUT RIVEREDGE HOSPITAL</strong></p> <p>Located in the Forest Park suburb of Chicago, Riveredge Hospital provides <strong>evidence-based inpatient and outpatient treatment for children and adults</strong> who have received primary diagnoses of psychiatric or behavioral health disorders, as well as individuals with co-occurring substance use disorders. This hospital is one of more than 150 mental health facilities operated by Universal Health Services (UHS), including <a href="http://www.rehabs.com/listings/michiana-behavioral-health-3062361825/" target="_blank">Michiana Behavioral Health Center</a> in Indiana.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Treatment programs incorporate both <strong><a href="https://www.recovery.org/forums/discussion/7265/what-is-holistic-treatment-and-how-can-it-help" target="_blank">holistic</a> and traditional psychotherapeutic practices</strong>. Care for <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">families</a> of clients is a stated priority. Residential treatment tends to be short-term and is <strong>focused on stabilization</strong> through harm reduction and development of coping skills. After completing the residential program, patients may move on to <strong>partial hospitalization or intensive outpatient care</strong>.</p> <p>All treatment programs combine education, planning for relapse prevention and <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare</a>, <strong>medication management</strong>, and individual, family, and group counseling. The facility's website emphasizes the provision of <strong>trauma-informed therapy</strong>, which includes such approaches as cognitive behavioral, expressive, and animal-assisted therapies. <strong>Movement, art, and drama therapies</strong>, as well as yoga, are all offered.</p> <p>Riveredge's website indicates that in the <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis</a> <strong>intensive outpatient program (IOP)</strong>, clients meet five days a week. A second IOP program is available that meets four evenings a week.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Master's or doctoral-level therapists on staff specialize in several areas, including substance misuse and art and play therapy. The treatment team also includes registered nurses and more than a dozen medical doctors who include <strong>board-certified psychiatrists</strong>, one of whom is certified in addiciton medicine and another who is a war refugee. Various medical staff members are <strong>fluent in several languages, including Spanish</strong>. Additionally, Riveredge employs certified alcohol and drug counselors.</p> <p>Riveredge Hospital is one of <a href="https://wwwdasis.samhsa.gov/webt/state_data/IL16.pdf" target="_blank">152 treatment facilities (22.5 percent)</a> in Illinois to be accredited by the Joint Commission.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>An Illinois state document reports licensing for <a href="http://app.idph.state.il.us/files/BMI/2012%20Hosp%20Profiles/5124.pdf" target="_blank">210 beds</a> at Riveredge. According to the facility's website, meals are provided for IOP as well as inpatient clients. While no further details are provided regarding living arrangements or related offerings, the sole individual polled by Rehabs.com to date provided mixed feedback on accommodations. They gave two stars out of five for policies regarding phone and internet use, three for meals and nutrition, and four for the facility's cleanliness and upkeep.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Rehabs.com has not yet received any feedback from alumni of Riveredge Hospital, the facility received <strong>mostly negative from alumni on secondary review sites</strong>. On Google, the facility received an average rating of 2.7 from over 63 alumni<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small>. <strong>Accommodations were among several common areas of complaint.</strong> "The rooms/bathrooms are dirty,there's mold, the food is terrible, and the staff are mean," one anonymous alum wrote in a representative Google review. Staff attitudes and abilities were also frequently criticized by alumni and <strong>two described staff members as lacking control</strong>. </p> <p>Twelve alumni on Yelp tended to concur, characterizing the facility as needing to be cleaned and the staff as unhelpful, disorganized, and rude.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>At the time of this writing, a single loved one has been polled by Rehabs.com. The anonymous reviewer <strong>provided mixed feedback</strong> and rated their likelihood to recommend the program to others just two stars. "Staff, doctors, food, treatment options were all bad points," they wrote.</p> <p>Two Yelp reviews were submitted by loved ones who complained of poor staff training, insufficient counseling services, and long wait times. One of two Google reviews by parents agreed with alumni reports of patient fights on-site.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>While Rehabs.com has not received any reviews from staff members to date, secondary review sites yielded mostly positive feedback of treatment from former and current employees. Though most staff members criticized the working environment, they concurred that the <strong>staff treated patients well and generally provided effective treatment</strong>. </p> <p>"I can honestly say the staff is compassionate and really truly cares about all patients," K.T. wrote on Yelp in a representative review. These sentiments were echoed from staff member reviews on both Indeed<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> and Glassdoor.<small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small> Several described <strong>treatment approaches as innovative</strong>, particularly in expressive therapy. However, many criticized the facility's <strong>low staff-to-client ratio</strong>.</p> <p><strong>FINANCING</strong></p> <p>According to its website, Riveredge Hospital offers assistance in verifying insurance coverage and some financial aid is available. Though no further information regarding finances is given, the sole individual polled by Rehabs.com to date rated the affordabillity four out of five stars.</p> <p><strong>CONCLUSION</strong></p> <p>This facility has been the subject of federal and accrediting agency investigations along with other UHS facilities, for a history of fraud and on-site violence. A 2017 Yahoo! Finance story references Riveredge and <a href="https://finance.yahoo.com/news/staff-largest-psychiatric-hospital-chain-183000779.html" target="_blank">several other UHS cases</a> highlighted by a mental health watchdog organization. A 2016 Chicago Sun Times reports on a <a href="http://chicago.suntimes.com/news/suit-16-year-old-boy-sexually-assaulted-at-riveredge-hospital/" target="_blank">lawsuit alleging assault</a>. No response from the facility was included. A 2013 Chicago Tribune article covers <a href="http://www.chicagotribune.com/news/ct-met-psychiatric-hospital-probe-20130123-story.html" target="_blank">government investigations that began in 2008</a>. The latter story included a statement from Riveredge that the hospital was in compliance and cooperating with investigators at that time.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=riveredge+hospital&lrd=0x880e350ec75aa18d:0xda08315905f0aac1,1,&cad=h" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/riveredge-hospital-forest-park" target="_blank">https://www.yelp.com/biz/riveredge-hospital-forest-park</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.indeed.com/cmp/Riveredge-Hospital/reviews?fcountry=US&floc=Forest+Park%2C+IL" target="_blank">https://www.indeed.com/cmp/Riveredge-Hospital/reviews?fcountry=US&floc=Forest+Park%2C+IL</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.glassdoor.com/Reviews/Riveredge-Hospital-Reviews-E121309.htm" target="_blank">https://www.glassdoor.com/Reviews/Riveredge-Hospital-Reviews-E121309.htm</a></small></p>
— Kevin Schwartzbach · 2018-08-04 13:19:12 PDT
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