Advanced Recovery Systems
📍 633 Umatilla Blvd., Umatilla, FL 32784
📞 8559779455 Full profile & reviews Claim this listing
Reviewers frequently praised the quality of the therapy and counseling services, with many crediting the facility for saving their lives. However, numerous complaints were directed at the admissions process, with allegations of misleading information regarding costs and services. Other common criticisms included understaffing, poor food quality, and a lack of cleanliness and organization within the facility.
AI-generated summary of 44 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Services | Detox Services, Dual-Diagnosis Treatment, Behavioral Disorder Treatment |
| Setting | Luxury, Private/Secluded, Wilderness |
| Gender | None |
| Insurance accepted | Private Insurance |
<p><strong>ABOUT THE RECOVERY VILLAGE</strong></p> <p>Located in the small Central Florida town of Umatilla, The Recovery Village offers residential treatment for men and women struggling with substance abuse and eating disorders. <strong>Medical detoxification services and treatment for <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring mental health disorders</a> are both offered on-site.</strong> Clients from across the country undergo rehabilitation at The Recovery Village’s main facility in Umatilla as well as in additional Florida, California, and Washington locations.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to the facility's website, intake begins with a thorough bio-psychosocial assessment. Detox is typically followed by up to 45 days of residential or day treatment, continued outpatient treatment, transitional living as needed, and <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">individualized aftercare.</a> Some clients may receive medication assisted therapy.</p> <p>Progress toward a goal of holistic health comes through a program that <strong>combines evidence-based treatment modalities with experiential therapies</strong>. Programming includes <strong>education, individual, and group sessions</strong>, which may include, cognitive behavioral therapy, dialectical behavior therapy, motivational interviewing, 12-step meetings, meditation, equine therapy, nutritional counseling, gender-specific treatment, and fitness therapies.</p> <p>Therapy focuses on an array of topics relevant to recovery such as grief, assertiveness, trauma, relationships, and smoking cessation. Family participation is encouraged and phone sessions can be arranged for those unable to visit the facility.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The center's website indicates the treatment team includes medical professionals and licensed addiction counselors. Among the team’s credentials are <strong>board certification in forensic and general psychiatry and master’s level social work degrees</strong>. Most leaders have more than two decades of experience working in behavioral health services and many employees are in recovery.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The Recovery Village's website notes staff members assist clients in arranging for travel to the facility. The Umatilla facility is located close to Orlando, Daytona Beach, and the Villages, just outside the Ocala National Forest.</p> <p>Small ponds, trees, meditation spaces, courtyard meeting spots, a pool, and a basketball hoop support clients’ <strong>recovery through outdoor activities</strong>. Indoors, clients share rooms and gather in comfortably furnished lounges. A gym, martial arts classes, massage services, and chef-prepared meals are provided.</p> <p>According to its website, the program is able to accommodate most needs of clients with disabilities.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The more than 30 individuals who published reviews on Rehabs.com at the time of this writing provided very mixed feedback. “The food is good but restricted [...] Some staff is amazing. some not so much [...] The place isn’t dirty, but it’s not luxury by any means,” an alum wrote in an exceptionally balanced review. </p> <p><strong>Reviewers frequently praised the staff’s accessibility and empathy.</strong> "The staff is top notch, psychotherapy is amazing and the facility is first rate. Well done all around with a few communications hiccups," an alum wrote in a representative review." </p> <p>Repeated <strong>complaints targeted inadequate dual diagnosis treatment, deceiving sales representatives, high prices, and disorganization.</strong> "This is the WORST place ever," an alum wrote in a representative review. "The guy who sold me on the phone and promised dreams and was given a nightmare."</p> <p>Four of the five alumni surveyed by Rehabs.com rated the program worth its cost and would recommend it. They gave high ratings to metrics measuring accommodations, staff experience, and holistic therapy opportunities. The facility’s <strong>policy regulating connection with the outside world during rehab received the lowest rating</strong>, an average of three out of five stars.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The five loved ones questioned by Rehabs.com at the time of this writing provided mediocre to positive feedback. </p> <p>Factors receiving <strong>mediocre ratings included connectivity, family participation, counseling options, and nutrition</strong>. Metrics measuring the staff, however, tended to average higher ratings. Reviewers particularly described staff members as caring and helpful.</p> <p>Two parents, reviewing the Orlando facility, criticized the facility for its failure to provide what prior communications had promised.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>The two employees surveyed by Rehabs.com at the time of this writing provided negative feedback, and indicated they would not recommend the treatment center to friends and family.</p> <p>They both expressed concern about a chaotic work and service environment. "Under the current administration I could not ensure that they would be receiving the care they need," an employee wrote when asked why they wouldn't recommend The Recovery Village. </p> <p><strong>FINANCING</strong></p> <p>According to the facility's website, the Recovery Village accepts most private insurance plans. The facility’s website emphasizes both affordability and luxury.</p>
— Saige Driver · 2017-11-02 08:42:07 PDT
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