Recovery Brands, LLC
📍 2068 Health Care Drive, Navarre, FL 32566
📞 8554420391 Full profile & reviews Claim this listing
Reviewers frequently praised the caring and professional staff, the quality of the food, and the facility's beautiful setting. However, many criticized the administration as being focused on money, citing issues with insurance, unexpected fees, and overcrowding. Concerns were also raised regarding ineffective counseling due to a lack of individual attention, inconsistent rule enforcement, and a disruptive environment caused by unmotivated patients.
AI-generated summary of 37 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Post-Traumatic Stress Disorder (PTSD), Substance Abuse Treatment |
| Program types | Inpatient, Intensive Outpatient, Residential Treatment |
| Services | Outpatient Services, Detox Services |
| Setting | Average Location/Amenities, Executive, Beach Community, Oceanfront |
| Gender | None, Exceptionally LGBT Friendly |
| Age ranges | Adult Age |
| Insurance accepted | Private Insurance |
| Financing | Available |
<p><strong>ABOUT TWELVE OAKS RECOVERY</strong></p> <p>Twelve Oaks Recovery, located in Navarre, Fla., offers <strong>residential care, an intensive outpatient program (IOP) and partial hospitalization program (PHP)</strong> to adults struggling with substance abuse. The facility is also one of the <a href="https://wwwdasis.samhsa.gov/webt/state_data/FL16.pdf" target="_blank">362 (50.6 percent)</a> facilities with programming tracks for individuals with <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring mental health disorders.</a> This location is also amongst the <a href="https://wwwdasis.samhsa.gov/webt/state_data/FL16.pdf" target="_blank">73 (10.2 percent)</a> non-hospital treatment centers in the state with <strong>detoxification services available on-site.</strong></p> <p>Situated on the coast of the Gulf of Mexico and the Santa Rosa Sound, the <strong>high-end rehab center</strong> has been treating substance abuse for more than 30 years and offers a range of specialized program tracks, including programs for veterans, individuals struggling with chronic pain, as well as a <strong>Christian-focused program track</strong>.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to Twelve Oaks Recovery’s website, once clients are admitted to the residential treatment center, they are assigned to a primary counselor who creates an individualized treatment plan. <strong>Residential treatment typically last 28 days</strong>, but the exact length of stay is contingent on the client’s needs and progress.</p> <p>Treatment combines cognitive behavioral therapy (CBT) with participation in <strong>12-step groups</strong>, process groups, educational lectures, <strong>holistic activities such as yoga</strong>, and relapse-prevention and <a href="https://www.recovery.org/topics/extended-recovery-programs/" target="_blank">continuing-care planning.</a> Twelve Oaks Recovery <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help" target="_blank">encourages families to participate</a> in the treatment process. </p> <p>Specialized program tracks, such as the Christian-based track, incorporate areas of focus and approaches that best suit the needs and preferences of the client. For instance, the <strong>Christian track incorporates biblical teachings</strong> and spiritual counseling into programming, while the veterans track may address <strong>post-traumatic stress disorders (PTSD)</strong>.</p> <p>Typically lasting 30 days, <strong>PHP involves six hours of daily programming</strong> and follows similar scheduling as residential care. Clients participate in individual, group, and family counseling, experiential therapies, and 12-step participation. <strong>Medication management</strong> is also available to those struggling with co-occurring disorders. </p> <p><strong>IOP usually lasts eight weeks</strong> with meetings held three days per week. The IOP includes individualized treatment planning, <strong>group therapy</strong>, and awareness classes. All clients who graduate from a program at Twelve Oaks has access to <strong>lifelong continuing care</strong>.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Staff includes a medical doctor, a registered nurse, numerous social workers, licensed therapists, and certified addiction professionals. In Florida, <a href="https://www.samhsa.gov/data/sites/default/files/report_3059/ShortReport-3059.pdf" target="_blank">98.4 percent of</a> all substance abuse treatment facilities have continuing education requirements for staff. Of the dozens of individuals polled by Rehabs.com to date, seven survey respondents polled on the matter praised the aptitude of staff. </p> <blockquote> <p>Staff Experience and Training: 4.3/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The <strong>102-bed facility</strong> is set on five acres of beachfront property. Official photographs indicate a clean, modern, light-filled facility. While in residential care, clients have access to a range of recreational activities, such as <strong>swimming and kayaking</strong>. The seven individuals polled on the matter gave favorable reviews for the facility's accommodations.</p> <blockquote> <p>Facility Cleanliness and Upkeep: 4.1/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>At the time of this writing there have been close to 20 alumni polled by Rehabs.com; in general, the alumni provided <strong>positive reviews of the facility</strong>. Many of these former clients praised the high-quality of staff training and experience and <strong>beautiful scenery</strong>. Offering five-star ratings for the facility's ability to treat co-occurring disorders and four stars for holistic offerings, one anonymous alum wrote, “The counsellors are experienced and understanding. The other clients in treatment were fun and I felt at home there I loved it.”</p> <p>Another anonymous alum indicated that the program only offered a 12-step-based programming and, as a non-religious person, the client did not connect well with the program. However, he did feel staff members were well-trained and caring. </p> <p>Several alumni credited the facility with being <strong>life-saving</strong>, and while some felt that the center was too crowded and individualized care was lacking, others felt personally looked after and attended to. Offering five-star ratings for the effectiveness of lead counselors, alum H.J.M. wrote: “Excellent program, including an Alumni group online and at yearly get-togethers.” </p> <p>Secondary sites also revealed satisfaction with this treatment facility: 72 Google reviewers produced an average rating of four out five stars,<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> and YellowPages.com features an even higher average rating of 4.5 stars based on 58 reviews.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>At the time of this writing, there have been six friends or family members polled by Rehabs.com. Also offering <strong>mostly positive reviews of the facility</strong>, loved ones appreciated the amount of family participation, the facility's counseling options, and generally agreed they would recommend it to others</p> <blockquote> <p>Counseling Options: 4.5/5<br /> Likelihood to Recommend: 4.3/5<br /> Family Participation: 4/5</p> </blockquote> <p>"I didn't attend this myself, but my dear friend who did, is in her 5th year of sobriety, so I have to believe it's strong in many ways," one loved one wrote. A mother of client expressed her gratitude for the staff's aptitude in noticing a medical complication due to her daughters addiction, which prompted staff to quickly admit her to an ER, saving her life. </p> <p><strong>WHAT STAFF SAY</strong></p> <p>At the time of this writing, there has been one staff member polled by Rehabs.com. She strongly agreed that family and loved ones were able to participate in treatment through facility programming (five stars) and also agreed that the treatment and services were both affordable and worth the cost (four stars).<br /> "Wonderful campus and weather,” they wrote.</p> <p><strong>FINANCING</strong></p> <p>Twelve Oaks Recovery Center accepts insurance including TRICARE, along with private insurers including but not limited to Aetna, Blue Cross Blue Shield, Cigna, and Humana. Clients are encouraged to contact the facility directly for additional information regarding financing. The seven individuals surveyed regarding cost gave above-average ratings.</p> <blockquote> <p>Affordability: 3.9/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/maps/place/Twelve+Oaks+Recovery+Center/@30.40808,-86.823248,15z/data=!4m2!3m1!1s0x0:0xf65bd3479a8ed499?sa=X&ved=0ahUKEwjq0I2Pw6ncAhVhT98KHZ8gBtoQ_BIIfzAK" target="_blank">GoogleReviews</a></small></p> <p><small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yellowpages.com/navarre-fl/mip/twelve-oaks-alcohol-drug-recovery-451065161" target="_blank">https://www.yellowpages.com/navarre-fl/mip/twelve-oaks-alcohol-drug-recovery-451065161</a></small></p>
— Samantha Harper · 2018-09-14 11:28:08 PDT
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