Recovery Brands, LLC
📍 555 Stockton Street, Jacksonville, FL 32204
📞 9043874661 Full profile & reviews Claim this listing
Reviewers frequently praised the experienced and supportive counseling staff and the inclusion of family and children in the program. However, many criticized the facility's cleanliness, the quality of food and bedding, and a perceived lack of funding and resources. Additional concerns were raised regarding organizational issues, the heavy reliance on 12-step meetings, and the cost of treatment.
AI-generated summary of 17 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT GATEWAY COMMUNITY SERVICES</strong></p> <p>Gateway Community Services, located in Jacksonville, Florida, provides <strong>residential</strong> and <strong>outpatient</strong> treatment, as well as transitional living options, to individuals struggling with substance use disorder. The facility offers treatment for <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring</a> disorders, and is one of 73 non-hospital-based substance abuse treatment facilities in Florida (<a href="https://wwwdasis.samhsa.gov/webt/state_data/FL17.pdf" target="_blank">11 percent</a> of all facilities in the state) to provide <strong>medical detox</strong>.</p> <p>Gateway also has a number of specialized programs, including ones for <strong>pregnant women</strong>, women with children, and <a href="https://www.recovery.org/pro/articles/is-my-child-just-experimenting/" target="_blank">adolescents</a>. The network health provider has another facility in Jacksonville named <a href="http://www.rehabs.com/listings/gateway-community-services-inc-new-beginnings-312959847/" target="_blank">New Beginnings</a>.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Treatment begins with a <strong>free assessment.</strong> The residential program is <a href="https://www.recovery.org/pro/articles/did-aa-save-my-life/" target="_blank">12-step</a>-based and includes <strong>individual</strong> and <strong>group therapy</strong>, <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">family counseling</a>, <strong>medication management</strong>, and trauma counseling.</p> <p>The most intensive level of outpatient care is the <strong>day program</strong>, which meets three hours a day, five days a week. The <strong>intensive outpatient program (IOP)</strong> meets three evenings per week, with day and evening sessions offered. Finally, the <strong>traditional outpatient program</strong> offers the least restrictive option of just one or two meetings a week.</p> <p>Gateway also provides specialized residential and outpatient programs for <strong>adolescents</strong>, a modality offered by just <a href="https://wwwdasis.samhsa.gov/webt/state_data/FL17.pdf" target="_blank">20 percent</a> of substance abuse treatment facilities in Florida. The program is for teens aged 13 to 17 and includes <strong>on-site schooling</strong>.</p> <p>The specialized program for <strong>pregnant women</strong> and <strong>women with children</strong> helps clients access to medical care, dental care, and <a href="https://www.recovery.org/pro/articles/how-addiction-can-interfere-with-your-job-performance/" target="_blank">job search support</a>, as well transitional housing, trauma counseling, and parenting education. It also provides <strong>childcare</strong>, an ancillary service available at just <a href="https://wwwdasis.samhsa.gov/webt/state_data/FL17.pdf" target="_blank">3.4 percent</a> of all treatment facilities in the state.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Gateway's treatment team includes licensed mental health workers, social workers, clinicians, <strong>certified addictions professionals</strong>, physicians, psychiatrists, and nurses.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Gateway's entire campus is <strong>tobacco-free</strong> and smoking is prohibited anywhere on-site.</p> <p>In addition to room and board for the residential program, Gateway also offers three-tiered <strong>transitional housing</strong> at several sites in Jacksonville. </p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The five former clients surveyed by Rehabs.com to date provided Gateway with <strong>mixed feedback</strong>. They gave the facility its lowest ratings for its holistic offerings and indicated that there were <strong>minimal opportunities recreation</strong> and other extracurricular activities.</p> <blockquote> <p>Exercise and Leisure Activities: 2.6/5<br /> Holistic Offerings: 1.2/5</p> </blockquote> <p>Former clients also gave the rehab mediocre ratings for its overall upkeep, and one alum complained that "patients did all grounds maintenance and housekeeping. ... Focus on recovery difficult." </p> <blockquote> <p>Facility Cleanliness and Upkeep: 3.2/5</p> </blockquote> <p>There was some positive feedback, however. Most alumni indicated that they liked the staff and felt that they were educated and well-trained. </p> <blockquote> <p>Staff Experience and Training: 3.4/5</p> </blockquote> <p>In addition, two former clients reported that the program was extremely helpful to them. "They helped me change my life and the staff was amazing," one wrote. </p> <p>Gateway received mostly positive feedback on secondary sites, earning an average rating of <strong>3.8 out of five stars</strong> based on 54 Google reviews<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> and a <strong>4.5 out of five star</strong> rating based on the opinions of 78 individuals on Facebook<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small>. </p> <p>Across both sites, the majority of alumni who left comments described Gateway as an effective treatment center with top-notch staff. "An amazing place that helped change my life for the better," Jennifer wrote on Google in a representative review. "Their staff truly cares and wants to see everyone succeed."</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The nine loved ones polled by Rehabs.com to date also provided Gateway with <strong>mixed feedback</strong>. They indicated that staff was educated and that it was relatively easy to visit and communicate with their loved one.</p> <blockquote> <p>Staff Experience and Training: 3.9/5<br /> Connectivity/Visitor Policy: 3.5/5</p> </blockquote> <p>They also reported that there were opportunities for family involvement. "Made it easy for loved ones to participate, help,and adequately learn how to best deal with and interact with the party suffering from addiction," an anonymous loved one wrote in a representative review.</p> <blockquote> <p>Family Participation: 3.6/5</p> </blockquote> <p>Complaints, however, called out a lack of funding, resources, and security, as well as a need for more individualized treatment. "The program needs to be longer depending on needs of each person. They also had no individual counseling," an anonymous loved one wrote in a representative review.</p> <p><strong>FINANCING</strong></p> <p>Gateway’s website indicates that it accepts <strong>some insurance</strong> plans and private pay. <strong>Sliding scale fees</strong> are offered to those who qualify.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=Gateway%20Community%20Services&oq=Gateway+Community+Services&aqs=chrome..69i57.381j0j1&sourceid=chrome&ie=UTF-8&npsic=0&rflfq=1&rlha=0&rllag=36501646,-83103302,698100&tbm=lcl&rldimm=7882723805157465028&ved=2ahUKEwjihJKP8PzeAhXho4MKHUrkBGQQvS4wAnoECAQQJw&rldoc=1&tbs=lrf:!2m1!1e2!2m1!1e3!3sIAE,lf:1,lf_ui:2#lrd=0x88e5b762b5ef3e03:0x6d650f894ced1bc4,1,,,&rlfi=hd:;si:7882723805157465028;mv:!1m2!1d45.161417199999995!2d-68.8315338!2m2!1d29.472494!2d-87.35137089999999;tbs:lrf:!2m1!1e2!2m1!1e3!3sIAE,lf:1,lf_ui:2" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/pg/gatewaycommunityservices/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/gatewaycommunityservices/reviews/?ref=page_internal</a></small></p>
— Susan Linney · 2018-11-30 12:05:47 PST
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