American Addiction Centers (AAC)
📍 4110 David Road Extension, Hollywood, FL 33024
📞 8886385614 Full profile & reviews Claim this listing
Reviewers frequently praised the supportive and caring nature of the therapists, group facilitators, and behavioral health technicians, with many stating the program saved their lives. Positive comments were also made regarding the comprehensive therapy sessions, the detox process, and the alumni program. However, many reviewers criticized the facility's administration and financial department, describing them as unprofessional, disorganized, and primarily focused on profit. Additional complaints included poor communication, issues with insurance and discharge planning, inadequate accommodations such as stained bedding or mold, and a lack of structured activities or excessive downtime.
AI-generated summary of 158 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Substance Abuse Treatment, Detox Services |
| Program types | Residential Treatment, Outpatient Services |
| Services | Dual-Diagnosis Treatment, Intensive Outpatient Services, Residential Treatment, Detox Services, Outpatient Services |
| Setting | Average Location/Amenities |
| Gender | None |
| Age ranges | Adult Age |
| Insurance accepted | Private Insurance, Blue Cross and Blue Shield, Cigna |
| Financing | Available |
<p><strong>ABOUT RECOVERY FIRST TREATMENT CENTER, HOLLYWOOD</strong></p> <p>One of 30 treatment centers operated by American Addiction Centers (AAC), Recovery First’s Hollywood, Fla. location is one of Florida’s <a href="https://wwwdasis.samhsa.gov/webt/state_data/FL17.pdf" target="_blank">352 (52.7 percent) of private, for-profit treatment organizations</a>. It offers <strong>intensive outpatient programming (IOP), and <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare services</a></strong> for adult men and women seeking treatment for substance abuse and <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>. The facility is located less than 10 miles from the beach in suburban southeast Florida. Detox is not available. </p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Treatment at Recovery First (Hollywood) focuses on providing outpatient services to help clients transition back into the community and their normal lives with sober living skills. The treatment process begins with an evaluation to determine each client’s needs. Clients are assessed by admissions specialists and counselors that look for key markers like a client’s level of chemical dependence and willingness to seek treatment.</p> <p>Recovery First is <a href="https://wwwdasis.samhsa.gov/webt/state_data/FL17.pdf" target="_blank">one of the 173 (25.9 percent) of treatment facilities in Florida</a> to offer services for veterans.</p> <p>The facility offers intensive outpatient programming, which allows clients to maintain their own residence and lives outside of treatment while seeking treatment. Only <a href="https://wwwdasis.samhsa.gov/webt/state_data/FL17.pdf" target="_blank">43 percent of the state’s facilities</a> offer IOP services. The IOP program maximizes the intensity of treatment while minimizing the interruption on their daily lives. </p> <p>During treatment, clients participate in individual counseling to address problem behaviors. Clients are assigned to a counselor that also serves as a case manager when developing treatment plans. Clients also participate in group counseling sessions focused on addressing common issues and developing a sense of community. The IOP program generally meets three sessions per week for six weeks, although American Addiction Center programs generally last up to 90 days. </p> <p>Clients participate in sober living training to promote sober living and relapse prevention. Training courses focus on common skills such as <a href="https://www.recovery.org/pro/articles/how-understanding-anger-revolutionizes-addiction-recovery/" target="_blank">anger management</a>, coping skills, and basic life management skills. </p> <p>At the end of the program, clients work with counselors to develop aftercare plans. Participation in community-based programming is encouraged to promote continued recovery. Recovery First recommends alumni members join the Ft. Lauderdale alumni chapter, as well as local <strong><a href="https://www.recovery.org/pro/articles/did-aa-save-my-life/" target="_blank">12-Step</a></strong> groups. </p> <p>Alumni who relapse after completing the recovery program can go back to the facility for a free 30-day recovery program.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The staff at Recovery First Treatment Center (Hollywood) includes <strong>physicians, psychiatrists, psychologists, nurses, social workers</strong>, counselors, and behavioral health technicians. It is one of the <a href="https://wwwdasis.samhsa.gov/webt/state_data/FL17.pdf" target="_blank">203 (30.4 percent) of Joint Commission-accredited facilities</a> in Florida. Up to 40 percent of the staff members are in recovery themselves. </p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Recovery First has large communal areas including kitchens with community tables. The counseling areas are often large classrooms. Counselor’s offices are slightly smaller and show multiple close sitting areas for counselor and client interactions. There is also a lounge and game room on site. The facility also has shared rooms for clients to stay in.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The <strong>107 reviews submitted to Rehabs.com at the time of this writing about Recovery First in Hollywood were mostly positive, with some strong and recurring notes of criticism.</strong> </p> <p><strong>Alumni repeatedly praised the center’s staff.</strong> “Understanding. my therapist was very helpful in my treatment here,” alum R.P. wrote, while others were pleased that some staff were in recovery themselves. Others gave positive feedback about the way the center applied the 12-Steps and the program in general.</p> <p><strong>Several alumni complained that the facilities were dated or otherwise in need of attention:</strong> “This place really needs an update. The place is very run-down and has bugs in the apartment,” C.M. wrote. </p> <p>Some alumni reported an excess of downtime and difficulties with individual staff members. In a stronger note of criticism, <strong>a handful of reviewers claimed that the center was more interested in money than in helping people.</strong> “This place is a joke. The staff are a joke. Its all about the money. Staff do not know how to handle anyone with addition,” Nancy wrote.</p> <blockquote> <p>Family participation: 4.1/5 stars<br /> Holistic offerings: 3.9/5 stars<br /> Affordability: 4/5 stars<br /> Staff experience and training: 4.2/5 stars<br /> Facility cleanliness: 4.2/5 stars</p> </blockquote> <p>On Google, Recovery First earned an average of <strong>4.3 out of five stars from 127 reviews</strong> at the time of this writing.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> While some more recent reviews described the facility as “unprofessional and disorganized,” the vast majority of reviews about the facility are positive about the “wonderful” staff who “make an uncomfortable situation as pleasant as possible.” </p> <p>On Facebook, where the facility can manage its page, Recovery First Treatment Center, Hollywood has a <strong>five out of five star rating from 16 reviews</strong> to date.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Alumni indicated that treatment was life saving and life changing. Alumni provided positive feedback about many staff members, including how the “entire staff there truly cares for you.”</p> <p>On Yelp, there are two five-star reviews and a single one-star review, plus one five-star review and two one-star reviews that are not currently recommended.<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> Positive reviews provide positive feedback about the staff, while the negative reviews describe problems including “poorly handled” medication management and “fire hazards.” Several reviewers indicated that the pictures on the brochure and the website are misleading. Michelle wrote how “is portrayed completely differently online then how it really is for example clients don't even have access to the huge rec room unless there is an NA or AA meeting.”</p> <p><strong>WHAT STAFF SAY</strong></p> <p><strong>Of the two staff reviews submitted to Rehabs.com to date about Recovery First, one was positive and one negative.</strong> </p> <p>“Management is dedicated to serving the clients needs,” J.G.P. wrote, awarding the center five out of five stars for its holistic offerings, family participation, affordability, staff experience, and counseling options.</p> <p>However, the other staffer wrote: “It's all about the money, prestige and power over peoples' lives for this rehab site. Staff walks on eggshells, worked to death, often demeaned and/or intimidated, and over worked.” This staff member gave one out of five stars for having a fair salary, protocols training, and the loyalty of the staff.</p> <p>On Glassdoor, Recovery First has a <strong>1.9 out of five stars from six reviews</strong> to date.<small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small> Former staff members describe “long days,” poor “communication between depts. and supervisors,” and fear-based leadership. Despite this, a few former employees indicated that they liked their co-workers.</p> <p><strong>FINANCING</strong></p> <p>Recovery First accepts self-pay and private insurance. The organization also helps clients access healthcare loans and other payment options. </p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=Recovery+First+Treatment+Center,+Hollywood+in+Hollywood,+FL&rlz=1C1OPRA_enUS578US578&ei=ZKQ8XOfHEezl_QaU84qwCg&start=0&sa=N&ved=0ahUKEwjnia2bxe3fAhXsct8KHZS5AqY4FBDy0wMIfA&biw=1064&bih=1031#lrd=0x88d9a8ff698dadf5:0xa3d2e85afe45f4e8,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/pg/RecoveryFirstHollywood/reviews" target="_blank">https://www.facebook.com/pg/RecoveryFirstHollywood/reviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.yelp.com/biz/recovery-first-hollywood-davie" target="_blank">https://www.yelp.com/biz/recovery-first-hollywood-davie</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.glassdoor.com/Reviews/Recovery-First-Reviews-E756451.htm" target="_blank">https://www.glassdoor.com/Reviews/Recovery-First-Reviews-E756451.htm</a></small></p>
— Melanie Green · 2019-01-20 10:31:04 PST
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