Recovery Brands, LLC
📍 100 Rockford Drive, Newark, DE 19713
📞 3029960269 Full profile & reviews Claim this listing
Reviewers frequently praised the friendly and caring nature of the staff, the quality of group therapy, and the cleanliness of the facility. However, many criticized the facility for significant privacy concerns, including visible patient information, as well as overcrowding and poor communication regarding treatment and discharge. Additional complaints involved the quality of the food, a lack of individual therapy and activities, and negative interactions with doctors and some staff members.
AI-generated summary of 7 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT ROCKFORD CENTER IN NEWARK, DE</strong></p> <p>Rockford Center, located in Newark, Del., offers <strong>inpatient and partial hospitalization treatment to children, adolescents, adults, and seniors struggling with behavioral health</strong>. Rockford Center also operates intensive outpatient and day hospitalization programs at a nearby facility in Wilmington called Rockford at the Orchards for adults struggling with substance abuse. Rockford Center was Delaware’s first private psychiatric facility and was founded in 1974.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Admission to Rockford Center is available 24 hours a day, 7 days a week. To be admitted, clients may either contact the facility by phone or visit in person. No referral or appointment is needed for admission to Rockford Center. Specialized inpatient and partial hospitalization programs are offered to children ages 4 to 12, adolescents ages 13 to 17, adults ages 18 to 65, and seniors ages 65+. </p> <p>The facility’s treatment program is <strong>multi-disciplinary</strong> and <strong>evidence-based</strong>. Throughout treatment, clients receive <strong>individual and group therapy, psychiatric evaluations, medication stabilization, individual assessments, and structured therapeutic programming</strong>. Rockford Center offers treatment for individuals struggling with <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a> and will follow up with outpatient providers if necessary. </p> <p>School-age children and adolescents receive academic instruction from certified teachers for one hour per day so they are not considered absent from school. Families are included in the treatment program through family therapy sessions and educational programming. Rockford Center offers unique treatments and therapy including art and music therapy. Each client participates in <strong>personalized discharge and <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare</a> planning</strong> before leaving the program. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment team at Rockford Center includes psychiatrists, registered nurses, licensed practical nurses, clinical social workers, and certified alcohol and drug counselors.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The facility offers <strong>118 beds</strong> for male and female clients in a hospital-like setting. The facility is equipped with outdoor courtyards, a shared dining hall, and specialized treatment and recreation rooms. Clients at Rockford Center are not allowed the use of electronic devices such as cell phones, cameras, computers, or hair dryers.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>At the time of this writing there have been four alumni polled by Rehabs.com. The <strong>reviews were mixed</strong>, with only two of the four alumni saying they would recommend Rockford Center to a friend or family member seeking treatment. The anonymous clients gave the facility an average of 3.8 out of five stars for family participation, 3.5 stars for the staff's level of training and experience and for cleanliness, and 2.5 stars for counseling options. </p> <p>Several alumni expressed concerns about the behavior of doctors and staff, despite giving mixed to high ratings for the staff's level of training and experience. One alum was concerned about the lack of confidentiality displayed by doctors on staff, and called them, "either overworked or incompotent." Another alum added, “It was O.k. but the doctors need to listen more.” </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>At the time of this writing there have been two friends or family members of a client polled by Rehabs.com. One reviewer gave the facility excellent reviews, and the other gave Rockford Center mediocre ratings. The anonymous loved ones gave the facility three and five out of five stars for affordability, three and five stars for cleanliness, and three and four stars for exercise options. </p> <p>One loved one lauded the facility's staff members, who “talk to you as a person.” The other loved one said some of the staff could improve on their customer service. She wrote, “I feel people should compare reviews between RockFord Center and Meadowood before deciding where to go for treatment.”</p> <p><strong>FINANCING</strong></p> <p>There is currently no information provided by Rockford Center regarding its costs. However, the facility <strong>accepts “most insurance plans”</strong> including HMOs, PPOs, Medicaid, Medicare, and TRICARE. Clients are encouraged to contact the facility directly for additional information regarding the cost of treatment.</p>
— Morgan Williams · 2017-12-05 12:36:54 PST
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