Recovery Brands, LLC
📍 815 Buena Vista Ave W, San Francisco, CA 94117
📞 4157623705 Full profile & reviews Claim this listing
Reviewers frequently praised the program's effectiveness, sense of community, and the dedication of some staff members, particularly in providing resources and back-to-work support. However, many criticized the facility's poor sanitation, including reports of roaches and rodents, as well as the outdated building and low-quality food. Concerns were also raised regarding inconsistent staff training, excessive adherence to traditional methods, and issues with financial policies and safety.
AI-generated summary of 11 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT HEALTHRIGHT 360 - WALDEN HOUSE</strong></p> <p>A branch of the HealthRIGHT 360 agency for homeless, uninsured, and low-income individuals in the San Francisco area, Walden House is a network of facilities that has, for more than 40 years, been offering a <strong>continuum of services</strong> addressing substance use disorder and <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring mental health conditions</a>. Programs include <strong>gender-specific residential rehab</strong>, culture-honoring African American treatment and networking services, social detox, and <strong>specialized care for transgender individuals</strong>. </p> <p>Another HealthRIGHT 360 facility in the San Francisco area, the <a href="https://www.rehabs.com/listings/healthright-360-haight-ashbury-free-clinics-1174253218/" target="_blank">Haight Ashbury Free Clinics</a>, provides medical care for many of the same clients; and some services also are available in Los Angeles. Within California, Walden House is <a href="https://wwwdasis.samhsa.gov/webt/state__data/CA17.pdf" target="_blank">among 54.9 percent</a> of substance abuse treatment facilities with specially tailored programs for clients with co-occurring disorders and <a href="https://wwwdasis.samhsa.gov/webt/state__data/CA17.pdf" target="_blank">among 27.1 percent</a> with programs for LGBT clients.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>At Walden House, treatment programs range in length from less than a week in detoxification to more the one year in residential rehab and sober living housing. The <strong>social detox program</strong>, available in San Francisco, houses clients for <strong>three to seven days</strong> and introduces multi-cultural peer support groups and self-help concepts. Within the state, Walden House is <a href="https://wwwdasis.samhsa.gov/webt/state__data/CA17.pdf" target="_blank">among 15 percent</a> of substance abuse treatment facilities to offer residential, non-hospital detoxification services. </p> <p>Among about half a dozen longer-term residential programs detailed on the Walden House website are separate men's and women's rehab centers focused on <strong>trauma-informed treatment</strong>, <a href="https://www.recovery.org/forums/discussion/7265/what-is-holistic-treatment-and-how-can-it-help" target="_blank">holistic therapy</a>, <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis treatment</a>, and services addressing the needs of pregnant women and <strong>individuals living with HIV/AIDS</strong>. </p> <p>All locations facilitate connections with other providers when needed, including for <strong>medication-assisted treatment (MAT)</strong> and family reunification support. Linkages to specialized medical and legal services for transgender clients are available.</p> <p><strong>Transitional sober living services</strong> include housing, counseling, support for family involvement, and GED and employment preparation sessions. In addition, the agency offers a money management service. </p> <p>Walden House also operates an <strong>African American Healing Center (AAHC)</strong> in San Francisco, which assists individuals in pursuing recovery in the intentional context of culture and history. The program addresses the main contributors to violence, such as stress, anger, substance abuse, and mental health conditions.</p> <p><strong>Outpatient programming</strong>, some available on a walk-in basis, typically serves clients transitioning from residential treatment programs. A <strong>90-day program focuses on evidence-based therapy</strong>, socialization, education, and coping skills for relapse prevention. Individuals on parole or probation may be eligible for Walden's intensive day program, Bridges, which is based on cognitive behavioral therapy and assists clients to re-enter the community. In the state, Walden House is <a href="https://wwwdasis.samhsa.gov/webt/state__data/CA17.pdf" target="_blank">among 39.9 percent</a> of substance abuse treatment centers with specially tailored programs for criminal justice clients. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Included in the qualifications listed on various job descriptions for Walden House staff members are master's degrees in therapy and doctorates in psychology. The agency employs numerous bilingual staff members as well as self-identifying transgender individuals.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Living arrangements and related offerings vary by location. One Walden House facility is a 64-bed residence for women in San Francisco and another has space for 115 men. The nine individuals polled by Rehabs.com to date about facility cleanliness and upkeep in San Francisco offered moderate ratings.</p> <blockquote> <p>Cleanliness and Upkeep: 3.4/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>At the time of this writing, six alumni who submitted reviews of Walden House to Rehabs.com offered <strong>vastly different opinions</strong>: two positive, three mediocre, and one negative. The four who rated a series of survey metrics generally appreciated the aptitude of staff and the amount of family participation.</p> <blockquote> <p>Staff Experience and Training: 3.5/5<br /> Family Participation: 3/5</p> </blockquote> <p>Most cited <strong>staff as a strength</strong> , which one described to Rehabs.com as: “Excellent staff, good program, back to work program is phenomenal. This is a well rounded program which welcomes both newcomers and retreads.” Several <strong>praised the continuum of treatment available</strong> through interconnected services. A positive reviewer, who benefited from treatment, wrote: “Thought that the program was well planned and effective. Evidenced based oriented and person centered,” but warned: “Location is not very safe.” </p> <p>However, several former clients had <strong>critical views of the counseling</strong>, citing limited modalities and older practices. A representative review summed up the general feeling: “The program is somewhat good but the need some improvements.” </p> <blockquote> <p>Counseling Options: 2.8/5<br /> Holistic Offerings: 2/5</p> </blockquote> <p>On secondary site Yelp, Walden House received <strong>moderately favorable coverage</strong> to date, indicated by a three out of five-star average rating based on 19 reviews. <small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Of the total, 10 reviewers rated the center perfect five and high four out of five stars, two gave it three stars, and the remaining seven assigned it a one star. </p> <p>Positive reviewers <strong>praised the life-saving treatment</strong>, tools they received, physical facility and beautiful surroundings, and “one stop shop” approach, about which five-star reviewer M.N. wrote: “This is the only place/organization I have experienced that actually ENCOURAGES YOU AND SHOWS YOU HOW TO CHANGE YOUR LIFE FOR THE BETTER” and added: “The counselors here actually have gone through addiction and incarceration and know what they are taking about. But more than that, they REALLY CARE about you and your recovery!” Negative comments concerned <strong>overriding focus on funding and money</strong>, as well as lack of professionalism, support, and safety. </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Similar to views of alumni, the loved ones who submitted feedback to Rehabs.com about Walden House were <strong>split in their views</strong>: two positive, three negative. All five who rated a series of survey metrics tended to appreciate the amount of family participation and reported to be moderately likely to recommend the facility to others.</p> <blockquote> <p>Family Participation: 3.3/5<br /> Likelihood to Recommend: 3/5 </p> </blockquote> <p>Several loved ones praised the staff and program, expressed in a representative positive review. “Many activities and a caring staff,” which this individual deemed “instrumental in my family member receiving the help they needed.” However, loved ones tended to give more moderate reviews for the facility's programming options and visitor policies.</p> <blockquote> <p>Connectivity and Visitor Policy: 2.8/5<br /> Holistic Offerings: 2.6/5<br /> Counseling Options: 2.5/5</p> </blockquote> <p><strong>FINANCING</strong></p> <p>According to its website, Walden House accepts private and military insurance coverage, <strong>Medicaid, Medicare</strong>, and self-payment. To date, a total of eight alumni and loved ones polled by Rehabs.com on the matter offered moderate ratings concerning the facility's cost</p> <blockquote> <p>Affordability: 3/5 </p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.yelp.com/biz/walden-house-a-program-of-healthright-360-san-francisco-3" target="_blank">https://www.yelp.com/biz/walden-house-a-program-of-healthright-360-san-francisco-3</a></small></p>
— Sherry Adler · 2019-02-26 13:26:08 PST
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