His House Residential Treatment
📍 9491 Pittsburgh Avenue, Rancho Cucamonga, CA 91730
📞 8773687195 Full profile & reviews Claim this listing
Reviewers frequently praised the compassionate and dedicated staff, with many crediting the program for saving their lives and facilitating family healing. Positive comments were also made regarding the structured 12-step focus, the quality of the food, and the comfortable housing. However, some reviewers criticized the facility for a perceived lack of individualized care, insufficient one-on-one therapy, and poor communication or organization among staff. Additional concerns included allegations of misleading marketing regarding amenities and specialized programs, as well as issues with the safety and planning of patient discharges to sober living.
AI-generated summary of 34 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Substance Abuse Treatment, Anxiety Disorder, Detox Services, Post-Traumatic Stress Disorder (PTSD), Depressive Disorders, Bipolar Disorder Treatment |
| Program types | Residential Treatment, Intensive Outpatient, Outpatient Services, Inpatient, Sober Living Environments |
| Services | Residential Treatment, Behavioral Disorder Treatment, Dual-Diagnosis Treatment, Detox Services, Outpatient Services, Intensive Outpatient Services, Inpatient |
| Setting | Private/Secluded, Residential Neighborhood, Mountains |
| Gender | Exceptionally LGBT Friendly, Women Only |
| Age ranges | Adult Age |
| Insurance accepted | Private Insurance, Blue Cross and Blue Shield, Cigna, Anthem, UnitedHealthcare, WellPoint, Health Net, Magellan Behavioral Health, Coventry, Highmark |
| Financing | Available |
<p><strong>ABOUT HER HOUSE WOMEN'S ADDICTION TREATMENT CENTER</strong></p> <p>Her House Women’s Treatment Center, formerly known as New Creations and headquartered in Ranch Cucamonga, Calif., offers a range of <strong>substance abuse services for women</strong>. In addition to on-site detoxification, the center provides residential treatment, outpatient treatment, programs for individuals with <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a> or chronic pain, and a faith-based recovery track. An affiliated rehab for men is located nearby, called <a href="https://www.rehabs.com/listings/his-her-houses-residential-treatment-2173190559/" target="_blank">His House</a>.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to the center’s website, the detoxification process at Her House utilizes <strong>medication to alleviate withdrawal symptoms</strong>, and clients engage in education workshops and counseling. Once stabilized, clients work with staff to create a <strong>personalized treatment plan</strong>. The duration of treatment varies, but the traditional residential program lasts four weeks.</p> <p>Residential treatment at Her House consists of four phases and blends <strong>12-step practices</strong>, cognitive behavioral therapy (CBT), associative awareness therapy (AAT), and other experiential therapies. In Her House’s <strong>intensive outpatient program (IOP)</strong>, there are daily, three-hour sessions, which are <strong>educational</strong> and in a group format. Additional services at the facility include <strong>specialized dual diagnosis treatment</strong>, an evening family program, and <a href="https://www.recovery.org/topics/extended-recovery-programs/" target="_blank">continuing aftercare</a> to ensure sobriety beyond treatment.</p> <p>The facility states on its website that it is open to all faiths, but one of its specialty programs is a <strong>Christian Track</strong>, which combines 12-step philosophies with on-site pastoral care, bible study, and regular church attendance.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The center offers a <strong>1:3 staff-to-client ratio</strong>. Staff include drug and alcohol counselors, case managers, social workers, a psychiatrist, and pastors.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>According to the center’s website, residents live in one of four facilities, all of which are homelike and located in suburban neighborhoods. <strong>There are 104 beds available</strong>. Bedrooms are shared (though private rooms are available) and clients have access to fitness activities. For an additional fee physical trainers, massage therapists, acupuncture treatment, psychiatrists, physicians, and therapists are available.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The nearly two dozen alumni who were surveyed by Rehabs.com at the time of this writing <strong>provided mixed reviews.</strong> A rating of 4.26 out of five stars was awarded for treatment effectiveness by 19 reviewers. One alum, Darla, gave her overall experience a four-star rating, but added: “Not really designed for individual, mostly group at facility as a whole. More one on one time would have helped.”</p> <p>Other alumni noted <strong>inconsistencies between the facility’s marketing materials and its actual offerings.</strong> One former client wrote to Rehabs.com that the pool and gym that were advertised did not exist, but ultimately rated their experience with five stars, saying: “Took great care of me and they really care.”</p> <p>J.G. also noted a discrepancy between what she was promised and what was actually available. She wrote: “This facility was chosen for me specifically because their web page and the person at the call center talked about their pain management program and the massage therapists and physical therapists I'd have access to. This was completely false and when I arrived and started asking about that program the staff seemed truly shocked that I had been told that.”</p> <p>More favorable reviews came from T.B. and Penny, who highly recommended the facility. Penny, for example, commented: “The staff and clients made me feel right at home. The program is very informative. The education I received about my disease was very good.”</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The three loved ones polled by Rehabs.com at the time of this writing also provided <strong>mixed reviews</strong>. A loved one had a positive opinion of the rehab, especially regarding the aftercare provisions. “It helps people reajust ones they are done with treatment,” they said, adding: “Continues involvement is the key to success.”</p> <p>Yet Lisa, a parent of a client, gave her experience the lowest possible score and referenced billing issues, rude staff, and lack of adequate treatment. She wrote: “The 3 weeks my daughter was there with her own meds she saw a therapist once and went to the psychiatrist once who actually called to tell me to get her out of there ASAP. One time did they ever even leave the facility and it was to Walmart. They could not even go on walks.” The facility responded on Rehabs.com, noting that the stated issues were uncharacteristic of the staff and facility.</p> <p>Another family member, Amy, wrote of her daughter's treatment: “Her treatment was not individualized. Her trauma and codependency issues were not addressed properly.”</p> <p><strong>FINANCING</strong></p> <p>The price for <strong>90 days of treatment at New Creation starts at $32,500</strong>. One month costs $14,500. To help cover costs, the center offers financial assistance and accepts insurance.</p>
— Lizz Crozier · 2017-11-19 14:43:55 PST
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