Recovery Brands, LLC
📍 2900 East Del Mar Boulevard, Pasadena, CA 91107
📞 8775798140 Full profile & reviews Claim this listing
Reviewers frequently praised the facility's specialized programs, including the Briar program and dual diagnosis treatment, as well as the helpfulness of specific staff members. However, many criticized the facility for poor communication from medical staff, inadequate patient care, and issues with medication management. Concerns were also raised regarding the facility's physical condition, food quality, and overall safety.
AI-generated summary of 13 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Services | Outpatient Services, Detox Services, Dual-Diagnosis Treatment, Behavioral Disorder Treatment |
| Setting | Mountains, Luxury, Private/Secluded |
| Gender | None, Exceptionally LGBT Friendly |
| Insurance accepted | Private Insurance |
<p><strong>ABOUT LAS ENCINAS RECOVERY CENTER</strong></p> <p>Set on 27 acres in Pasadena, Calif., La Encinas Hospital provides <strong>residential and outpatient treatment for substance abuse issues</strong>, as well as being one of the state's <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA17.pdf" target="_blank">620 (54.9 percent)</a> facilities with treatment tracks for <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring mental health disorders.</a> The facility offers both voluntary and involuntary units, as well as providing amongst the only <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA17.pdf" target="_blank">28 (2.1 percent)</a> <strong>on-site detoxification services</strong> in California.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>All clients undergo medical and psychiatric evaluations within 24 hours of admission. Participants of the residential program receive <strong>individualized treatment plans</strong> that feature <strong>four therapy groups a day</strong>, including psychoeducational, process, chemical dependency, and recreational activity groups.</p> <p>The <strong>partial hospitalization (PHP) and intensive outpatient (IOP) programs</strong> are each designed as step-down options for those who’ve completed residential treatment and those unable to commit to residential treatment due to prior obligations. Most clients are scheduled to attend treatment <strong>three days a week</strong>.</p> <p>Designed similarly to the PHP and IOP tracks, the Student Restore to Wellness Program offers <strong>outpatient services for college students</strong> facing bipolar/mood disorders, thought disorders, anxiety, substance abuse and dependence, self-harm behaviors, suicidal/homicidal ideations, or personality disorders.</p> <p>Also unique to the hospital is its<strong>specialized track for LGBT clients</strong>, along with an <strong>extended care unit</strong> called the Briar Program. A year of <strong>free weekly <a href="https://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare groups</a></strong> is also available to program graduates.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Led by a psychiatrist and addictionologist, the treatment team includes licensed therapists, psychiatric nurses, clinical social workers, chemical dependency counselors, mental health workers, and recreational therapists.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The hospital’s website features images of a well-landscaped campus and modest shared bedrooms (private rooms are available at an extra fee). In total, the psychiatric hospital has <strong>140 licensed beds</strong> (22 of which are designated for residential treatment).</p> <p>Clients in the extended-stay Briar Program are encouraged to take advantage of the facility’s <strong>on-site swimming pool</strong>, tennis court, and fitness room.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The nine alumni who provided feedback to Rehabs.com to date shared <strong>extremely mixed to negative experiences here</strong>. One alum, T.S., gave the facility a four-star rating for level of staff support, but two stars for exercise opportunities and just one star for holistic offerings. “The facility has undergone ownership and Dr. changes affecting patient care,” he added.</p> <p>Another alum, who chose to remain anonymous, had a more critical view of the hospital. They provided one-star ratings for holistic offerings and the level of staff support, commenting, “Had classes twice a day. Rest of the time you just sat around talking, smoking cigarettes.” This alum also expressed concern with the treatment program in general complaining that it was “not individualized” and that there was “no one on one.”</p> <p>Another former client expressed <strong>concerns for medication mismanagement and the center's inability to account for other medical conditions,</strong> and reviewer Robert simply wrote “Gross!”</p> <p>A few, more positive reviews, noted that treatment was effective. Former client D.M. considered, "I have read the reviews on this site and it sounds like a lot has changed since I was here."</p> <p>Feedback on Yelp at the time of this writing was similarly critical, with 74 users producing a low average rating of <strong>two out of five stars.</strong><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> "The staff allow abuse and participate in it themselves," C.D. wrote in a comment that was echoed by several other users.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Response from five friends and family members is <strong>similarly negative</strong>. One reviewer celebrated the “location, attractiveness and comfort” of the facility, but claimed that their loved one was overmedicated while in treatment. When surveyed if they would recommend the facility, they gave a lukewarm three-star rating, but also noted feeling “disappointed in the outcome” for their family member.</p> <p>Another reviewer shared their family’s <strong>disappointment with the treatment their loved one received.</strong> “We were extremely dissatisfied with virtually all aspects of her hospitalization,” J.S.D. explained to Rehabs.com. “The nurses at Las Encinas were typically too busy to talk to us... There were no sessions to ty to help her particular problems, and she never met with a psychologist.”</p> <p>A parent shared a story about poor communication within the facility and <strong>badly run discharge procedures.</strong> Another simply commented, "Do not leave your love one there they are horrible."</p> <p>Loved ones reported similarly negative experiences on Google, where the center was given a 2.7-star rating based on 48 reviews to date.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Critical commentary noted <strong>poor supervision, poor living conditions, and mishandled discharge procedures.</strong></p> <p><strong>WHAT STAFF SAY</strong></p> <p>Cindy, an employee of Las Encinas Hospital, indicated in her Rehabs.com that she’d recommend the facility for its complete continuum of care and compassionate staff; however, she also noted that the doctors are often overloaded with patients and that the program does not focus on the 12-Steps.</p> <p>On Glassdoor at the time of this writing, 21 current and former employees produced a 2.7-star average rating.<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> Short-staffing was the predominant criticism noted. </p> <p><strong>FINANCING</strong></p> <p>There is currently no information provided on the hospital’s website or otherwise regarding its treatment costs. It does accept Medicaid (accepted at <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA17.pdf" target="_blank">35.2 percent of</a> California facilities), Medicare (accepted at <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA17.pdf" target="_blank">20.8 percent of</a>), and most private insurance plans.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.yelp.com/biz/las-encinas-hospital-pasadena" target="_blank">https://www.yelp.com/biz/las-encinas-hospital-pasadena</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.google.com/maps/place/Las+Encinas+Hospital/@34.141656,-118.0932737,17z/data=!3m1!4b1!4m7!3m6!1s0x0:0xdb07c0e4b9eca786!8m2!3d34.141656!4d-118.091085!9m1!1b1" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.glassdoor.com/Reviews/Las-Encinas-Hospital-Reviews-E121850.htm" target="_blank">https://www.glassdoor.com/Reviews/Las-Encinas-Hospital-Reviews-E121850.htm</a></small></p>
— Samantha Harper · 2018-12-19 14:15:43 PST
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