Recovery Brands, LLC
📍 1412 East Chapman Avenue, Orange, CA 92866
📞 8775694819 Full profile & reviews Claim this listing
Reviewers frequently praised the compassionate and knowledgeable staff, the quality of the food, and the comfortable, clean accommodations. Some individuals highlighted the effective therapy and the variety of activities offered. However, criticisms were raised regarding inconsistent rule enforcement, high costs, and perceived issues with house management.
AI-generated summary of 10 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT CHAPMAN HOUSE</strong></p> <p>Founded in 1978 and located in the suburban Southern California city of Orange, Chapman House offers<strong>residential treatment and outpatient programs</strong> for adults struggling with substance use disorders. The facility is also one of the <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">200 (14 percent)</a> treatment facilities in the state to offer <strong>non-hospital detox services</strong>. While the facility does accept individuals struggling with co-occurring disorders, additional fees may be involved with ancillary services.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>If required, clients may begin treatment at Chapman House with detoxification, which is monitored 24 hours a day by a physician and/or psychiatrist. <strong>Residential care typically lasts 28 days</strong>, though some clients stay longer. </p> <p>Chapman House combines <strong>evidence-based treatment methods with 12-Step</strong> and its own unique treatment approach. During residential care, clients complete assignments in the facility’s own workbook, <strong>participate in group counseling</strong>, attend education classes on treatment and recovery, and attend 12-step meetings. Individual and <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help" target="_blank">family counseling</a> are also available, for an extra fee. The center also offers specialized programs for those struggling with cocaine addiction and chronic pain.</p> <p>Outpatient treatment is offered at a variety of intensities, including a <strong>partial hospitalization program (PHP)</strong>, which involves up to eight hours of treatment a day, an <strong>intensive outpatient program (IOP)</strong>, which involves at least six groups per week, as well as generalized outpatient care.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Chapman House's founder is a master’s-level addiction counselor with more than 30 years of experience in treating addiction. The facility also employs a <strong>clinical psychologist</strong> and a team of master’s-level counselors. In the state of California, <a href="https://www.samhsa.gov/data/sites/default/files/report_3059/ShortReport-3059.pdf" target="_blank">98.3 percent of</a> all substance abuse treatment facilities have continuing education requirements for staff. Of the 11 individuals polled by Rehabs.com to date, the six individuals polled on the matter approved of the staff's aptitude.</p> <blockquote> <p>Staff Experience and Training: 4/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>While limited information is provided by the facility regarding its living arrangements and related offerings, each client receives an individualized <strong>personal training program</strong>. The six individuals polled on the matter gave high ratings for the facility's quality. </p> <blockquote> <p>Facility Cleanliness and Upkeep: 4/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The seven former clients surveyed by Rehabs.com to date largely <strong>shared favorable experiences</strong> at this facility. Alum Brad wrote: “One of the counselors, I can honestly say, is responsible for saving my life.” Other reviewers described staff as awesome, knowledgeable, caring, and encouraging. While alumni tended to appreciate the level of family participation and counseling options, they reported holistic offerings could improve. </p> <blockquote> <p>Family Participation: 4.5/5<br /> Counseling Options: 3.5/5<br /> Holistic Offerings: 2.3/5</p> </blockquote> <p>In general, the alumni agreed that they would recommend treatment at this facility to others, one alum writing, "Because the staff cares," in response to why.</p> <p>On the facility’s Facebook page, which it can manage, 71 individuals gave the facility a near-perfect average rating of 4.9 out of five stars..<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> The facility has received <strong>overwhelmingly positive feedback.</strong> “The Chapman House was a life saver. Their program is unique in terms of how they treat the individuals and the family. It was a very healing environment. Thanks to the people at Chapman!” J.J. wrote in a representative review.</p> <p>Similarly, YellowPages.com features two perfect, five-star reviews from former clients who credit the facility with their current sobriety.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p>Opinions differ on Google, where eight individuals gave the facility an overall rating of 2.8 out of five stars. <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> D.C.L. wrote, “Its a fantastic center with a really helpful team!” However, reviewer, P.L. gave the center just one star and cited poor customer service as the reason.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The three loved ones polled by Rehabs.com to date shared positive experiences with Chapman House. Listing "caring staff, well supervised. never feel alone, very confidential" as facility strengths, one family member provided four-star ratings for every category, including the facility's counseling options, ability to treat co-occurring disorders, and the level of family participation.</p> <p>Another family member echoed this positive opinion, giving four stars for the same survey metrics. However, this individual felt there was "Not enough contact with outside world." The third reviewer gave five stars for the level of family participation, praising the many family counseling events available.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>The sole staff member surveyed by Rehabs.com to date gave high ratings across the board, with five stars for the fairness of pricing, the experience of the staff, and the quality of the care. This individual, B.K.B, referred to the rooms as "comfy," the meals as "delicious," and the staff as "compassionate."</p> <p><strong>FINANCING</strong></p> <p>According to the center’s website, Chapman House <strong>accepts all major insurance policies</strong>, including Aetna, Blue Cross Blue Shield, Humana, Cigna, and United Healthcare. The center also offers financing options, though its website does not specify how this is provided. The six individuals polled on the matter did feel the facility was somewhat expensive.</p> <blockquote> <p>Affordability: 2.7/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a><a href="https://www.facebook.com/pg/ChapmanHouse/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/ChapmanHouse/reviews/?ref=page_internal</a></small></p> <p><small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yellowpages.com/orange-ca/mip/chapman-house-461706122" target="_blank">https://www.yellowpages.com/orange-ca/mip/chapman-house-461706122</a></small></p> <p><small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a><a href="https://goo.gl/BpY4nB" target="_blank">https://goo.gl/BpY4nB</a></small></p>
— Samantha Harper · 2018-09-14 11:54:53 PDT
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