Recovery Brands, LLC
📍 11027 Burbank Boulevard, North Hollywood, CA 91601
📞 8189858323 Full profile & reviews Claim this listing
Reviewers frequently praised the supportive and dedicated staff, many of whom are in recovery themselves, and the structured 12-step program. However, others criticized the facility for having rude or insensitive staff, poor food, and unsanitary conditions. There were also conflicting reports regarding the facility's financial focus and overall effectiveness.
AI-generated summary of 20 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Detox Services, Substance Abuse Treatment |
| Program types | Sober Living Environments, Residential Treatment |
| Services | Sober Living Home, Detox Services, Dual-Diagnosis Treatment, Residential Treatment |
| Setting | Average Location/Amenities |
| Gender | None |
| Age ranges | Adult Age |
| Insurance accepted | Private Insurance |
<p><strong>ABOUT CRI-HELP — THE GEORGE T. PFLEGER CENTER</strong></p> <p>Located in the Los Angeles suburb of North Hollywood, The George T. Pfleger Center is one of two residential substance abuse treatment centers run by the nonprofit organization CRI-Help. This center offers <strong>medical detox and long-term care for men and women</strong>, including those who have received a <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis</a> of substance use and another mental health disorder. <strong>Neurofeedback and medication-assisted therapy are also available.</strong> <a href="https://www.rehabs.com/listings/cri-help-socorro-residential-treatment-center-2848087380/" target="_blank">Socorro Residential Treatment Center</a>, a second CRI-Help facility in the Lincoln Heights neighborhood of Los Angles, serves the Latinx community, with programming in Spanish and English, including outpatient services. CRI-Help prides itself on nearly five decades of service.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Residents at the CRI-Help George T. Pfleger Center participate in long-term rehab programs, some for three or more months. <strong>Priority admission</strong> is given to individuals who are HIV-positive and those who are meth-dependent.</p> <p>Upon entering the North Hollywood facility, clients begin a multi-phase rehab process, which begins with detoxification. Treatment <strong>programming facilitates 12-step practices</strong> and residents are expected to attend meetings daily and work with a local sponsor. Clients also receive individual and group therapy and addiction education. <strong>Some groups are gender-specific</strong> and topics addressed include trauma, spirituality, grief, and loss. Life skills and vocational training are provided.</p> <p>CRI-Help approaches addiction as a treatable disease and partners with UCLA researchers to offer advanced treatment options such as <strong>neurofeedback, which is used to increase self-regulation</strong>. Other activities offered and supported by research are exercise, acupuncture, and yoga.</p> <p>There is a heavy emphasis at the Pfleger Center on <strong>incorporating families</strong> in residents' recovery through education, groups, and visitation. CRI-Help also offers an array of outpatient programming, from five to 40 hours per week, as well as sober housing.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>All detox treatment is overseen by the center's physician, who maintains <strong>staff privileges at Cedar Sinai Hospital</strong>, according to the CRI-Help George T. Pfleger Center website. Also on staff are master’s-level therapists, a spirituality and grief counselor, nurses, and certified drug counselors. <strong>Some CRI-Help staff have personal experience in recovery</strong>, including the current CEO at the time of this writing, who was one of the organization's first clients.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The George T. Pfleger Center includes a 120-bed residential center with a 15-bed detoxification unit, along with a separate outpatient facility also in North Hollywood. <strong>Transportation is provided to a variety of Alcoholics Anonymous</strong> and Narcotics Anonymous meetings throughout Los Angeles each night.</p> <p>Residents are given <strong>job responsibilities for upkeep and mealtime services</strong>. The facility's website notes that cellphones are not allowed, but clients can bring small radios with them. Smoking is permitted in designated areas.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Of the nine reviews submitted to Rehabs.com by former clients of CRI-Help's George T. Pfleger Center, five were positive, two mixed, and two negative. </p> <p>All six asked to rate the staff's level of training and experience awarded five out of five stars and <strong>half mentioned the presence of alumni on the counseling staff as a strength</strong>. However, high staff turnover was also identified as a weakness. One reviewer wrote that the treatment was helpful but also felt rushed as the facility moved clients through. Two critical alumni reported unprofessional staff.</p> <p>Alumni tended to represent both treatment and accommodations as generally satisfying. Available <strong>options in counseling approaches to fit clients' preferences received four stars on average</strong>, while <a href="https://www.recovery.org/forums/discussion/7265/what-is-holistic-treatment-and-how-can-it-help" target="_blank">holistic therapy offerings</a> - a priority on the center's website - fared more moderately with 3.2 stars.</p> <p>Former residents tended to agree that there was not enough to do at the center, including some who otherwise praised CRI-Help. <strong>Exercise and leisure activities averaged just three stars.</strong> All five polled on the facility's cleanliness and maintenance were strongly satisfied, and meals and nutrition received 3.4 stars on average. </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The sole loved one polled to date agreed with most alumni that the Pfleger Center employed well-informed and responsible staff and that <strong>treatment outcomes were positive</strong>. They awarded a moderate three-star rating for family participation.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>The single review received by Rehabs.com from a staff member included maximum five-star ratings for all 15 metrics measured, including effectiveness, family participation, dual diagnosis treatment, and likeliness to recommend the facility to others.</p> <p><strong>FINANCING</strong></p> <p>CRI-Help reports that 51 percent of beds at its George T. Pfleger Center are reserved for individuals who are unable to pay for treatment. Residents who hold outside jobs during later phases of treatment are expected to pay one-quarter of their net income for continued room and board. </p> <p>The center is an in-network provider for several private insurance plans and Medi-Cal. Payment plans can be arranged. Neurofeedback services involve separate fees.</p>
— Rini Cobbey · 2018-01-19 15:06:25 PST
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