Recovery Brands, LLC
📍 1 Hoag Drive, Newport Beach, CA 92663
📞 8883041229 Full profile & reviews Claim this listing
Reviewers frequently praised the facility's staff, clinical model, and comprehensive program, with some crediting it with saving their lives. However, others criticized the staff for being inattentive, unkind, or lacking compassion, and raised concerns about medication errors and a lack of follow-up care.
AI-generated summary of 8 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Services | Outpatient Services, Detox Services, Dual-Diagnosis Treatment, Behavioral Disorder Treatment |
| Setting | Average Location/Amenities, Hospital |
| Gender | None, Exceptionally LGBT Friendly |
| Insurance accepted | Private Insurance |
<p><strong>ABOUT HOAG ADDICTION TREATMENT CENTERS - NEWPORT BEACH</strong></p> <p>Nonprofit health care network Hoag has operated two addiction treatment centers in Newport Beach and <a href="http://www.rehabs.com/listings/hoag-addiction-treatment-centers-1190507005/" target="_blank">Irvine</a> for 25 years. The Newport Beach location in California offers <strong>residential and outpatient programming</strong> for individuals struggling with substance abuse and <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>. It is part of the 15 percent of non-hospital facilities in the state to offer <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA17.pdf" target="_blank">residential medical detox.</a></p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>The SolMar Recovery residential center operated by Hoag provides cognitive behavioral therapy (CBT), <strong>individual and group counseling</strong>, 12-step meetings, and therapeutic recreational activities. Though Hoag provides <a href="https://www.recovery.org/pro/articles/how-a-non-religious-journalist-makes-a-case-for-aa-in-2017/" target="_blank">12-step programming</a>, treatment is not rooted in the 12-steps.</p> <p>Complementary <a href="https://www.recovery.org/topics/find-a-top-holistic-rehab-center/" target="_blank">holistic programming</a> includes yoga, art therapy, and mind and body awareness. Hoag also emphasizes <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">family involvement</a> and encourages loved ones to participate in family therapy sessions and a <strong>week-long family program</strong>.</p> <p>Hoag’s alumni group, Hoag’s Heroes, provides <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">ongoing support</a> through sober social activities, weekly group meetings, and one-on-one mentorship.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Hoag Addiction Treatment Centers employs physicians, psychologists, licensed therapists, nurses, counselors, case managers, spiritual care counselors, and other specialists. To date, the four individuals polled on the matter generally approved of the staff's aptitude.</p> <blockquote> <p>Staff Experience and Training: 3.5/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>SolMar Recovery is a <strong>21-bed, recently renovated facility</strong> that features a large patio that overlooks a nearby beach and ocean. To date, To date, the four individuals polled on the matter appreciated the quality of the facilities.</p> <blockquote> <p>Cleanliness and Upkeep: 4/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The five alumni polled by Rehabs.com to date <strong>gave mixed feedback</strong> for the facility. One anonymous alumni gave the facility one- and two-star ratings out of a possible five for its holistic activities and counseling options, while another alum, J.H., gave perfect five-star ratings for staff support, as well as overall individual and group counseling. “Hoag saved my life and provided me the tools i need to walk through life on lives terms without needing any drugs or booze,” J.H. wrote. </p> <p>Although another alum, Laura, cited "No true follow up" as a facility weakness, she added, "The program is comprehensive and much of the staff are in recovery.”</p> <p><strong>Reviews on secondary sites are largely positive</strong>. On Google, six reviewers left an average rating of 4.2 out of five stars. "Phenomenal program! Great staff - one of the best in the entire recovery community," wrote D.R. "The continuing care provided is best in class - unlike other programs they actually do in-depth preparation for when you leave the program."<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> </p> <p>On the facility's Facebook page, which it may have the ability to control, 1065 individuals gave an average rating of 4.5 out of five stars. It should be noted that these reviews are for Hoag as a whole as opposed to this specific facility.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Three loved ones responding to a Rehabs.com poll to date gave the facility positive reviews. Two of the three indicated that they would recommend the facility and gave five out of five stars to the facility’s overall accommodations, facility cleanliness, and the level of family participation. </p> <p>“Great experience here. The strengths of the facility were its people and its clinical model,” wrote one anonymous reviewer. Another anonymous loved one added: “Excellent facility that provides focused care.”</p> <p><strong>WHAT STAFF SAY</strong></p> <p>Though Rehabs.com has not yet received commentary from current or former staff to date, three workers gave mixed reviews on Indeed. Two of the three gave five out of five stars to the Newport location. Another worker gave the facility one star and noted problems with management. <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small></p> <p><strong>FINANCING</strong></p> <p>Hoag accepts many forms of private insurance including Cigna Behavioral, Anthem, Magellan, HMC Healthworks, Managed Health Network (MHN), and Aetna. It is part of the 20.8 percent of facilities in the state that <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA17.pdf" target="_blank">accept Medicare.</a> The four individuals polled on the matter offered mixed opinions concerning the facility's cost.</p> <blockquote> <p>Affordability: 3/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a><a href="https://goo.gl/maps/5tAEWceqiG62" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a><a href="https://www.facebook.com/pg/HoagOfficial/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/HoagOfficial/reviews/?ref=page_internal</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a><a href="https://www.indeed.com/cmp/Hoag/reviews?fcountry=US&floc=Newport+Beach%2C+CA" target="_blank">https://www.indeed.com/cmp/Hoag/reviews?fcountry=US&floc=Newport+Beach%2C+CA</a></small></p>
— Patrick Greeley · 2019-02-18 10:27:13 PST
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