Recovery Brands, LLC
📍 25190 Hancock Ave., Murrieta, CA 92562
📞 8558946399 Full profile & reviews Claim this listing
<p><strong>ABOUT WEST COAST TREATMENT CENTER</strong></p> <p>Located in Murrieta, Calif., West Coast Treatment Center is a drug and alcohol rehabilitation facility offering clients from across the country a highly individualized program struggling with substance misuse and <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring mental health disorders</a>. Treatment is provided in a <strong><a href="https://www.recovery.org/topics/partial-hospitalization-day-treatment/" target="_blank">partial hospitalization program (PHP)</a></strong> setting as well as in affiliated <strong>outpatient treatment facilities</strong>. According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA17.pdf" target="_blank">2017 SAMHSA survey</a>, PHP programming is offered at 18.5 percent of rehabs in California.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Admission to West Coast begins with a clinical interview conducted by phone. After completing recommended detox if needed, clients are housed in transitional residences in the San Jacinto Valley as they undergo <strong>30 to 45 days of PHP treatment</strong>. The facility’s website presents a diverse, holistic curriculum designed to treat each person’s body and mind in ways unique to their circumstances.</p> <p>Treatment modalities include <strong>evidence-based traditional therapies</strong>, such as <a href="https://www.recovery.org/forums/discussion/9426/emdr-anyone" target="_blank">eye movement desensitization (EMDR)</a> and reprocessing as well as dialectical behavior therapy. <strong>Dual diagnosis</strong> clients receive ongoing psychiatric assessment and medication management services.</p> <p>Relapse prevention, individual and group processing, education, <strong>meditation, and exercise programs</strong> are all available. <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">Family involvement</a> is supported by both on-site visits and virtual therapy.</p> <p>Though not available on-site, West Coast Treatment Center staff members may assist in arranging detoxification services through recommended separate facilities if needed.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Though the facility does not provide any information regarding staff, the one individual polled by Rehabs.com to date rated the staff's experience and training five out of five stars. West Coast Treatment Center is one of 182 (13.9 percent) <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA17.pdf" target="_blank">treatment facilities in California</a> to be accredited by the Joint Commission.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Photographs and a map of the main treatment center revealed a business park setting, simple meeting rooms, a comfortably furnished lounge area, and a <strong>spacious office kitchen</strong>. Residential accommodations are described on the facility’s website as "safe and inviting." Though treatment is not provided at the residence, <strong>transportation is provided between housing and the treatment center</strong>, a service provided by 50.7 percent of treatment facilities in California, as indicated by a <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA17.pdf" target="_blank">2017 SAMHSA survey</a>.</p> <p>An affiliated <a href="https://wcclientservices.com/homes/" target="_blank">website for West Coast client services</a> featured photographs of upscale homes with plush furnishings, stunning views, pools, and shared bedrooms.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The single alumni review submitted to Rehabs.com to date was positive overall. The anonymous reviewer gave five out of five stars to treatment effectiveness, the staff's level of training and experience, family participation, and exercise and leisure options. Many metrics related to accommodations, however, received somewhat lower ratings. The alum wrote: “Some plumbing problems, new, housing issues that were being sorted out.”</p> <p>Thirty-one Google reviews averaging 2.9 out of five stars revealed two very strong trends.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> One anonymous alum, in a representative summary of strengths and weaknesses, wrote: “Good counselors and therapist, really delivered the message of sobriety, yet bureaucracy of clinic is so unorganized.”</p> <p>A majority of alumni evaluated the staff positively, although several reviewers <strong>noted a disconnect between upper management and day-to-day staff</strong>. One alum, Austin, wrote in a representative review,"you barely saw the nurses let alone a doctor." They also described the cost as high and therapy and educational groups as repetitive. Other alumni reviews supported these opinions. Positive reviews, almost all of which also noted at least one common criticism as well, tended to focus on <strong>successful outcomes of treatment</strong> and comfortable amenities. </p> <p>Ratings were equally as mixed on YellowPages.com where the facility received a four-star rating and two one-star ratings.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Reviews on Facebook, however, were far more positive, with 10 alumni contributing to a 4.8 out of five-star average rating.<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> West Coast Treatment Center staff may manage reviews on the organization's Facebook page.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>Though Rehabs.com has not yet received any feedback from staff, former employee comments among the Google reviews include at least four complaints against management for unfair treatment and licensing concerns.</p> <p><strong>FINANCING</strong></p> <p>According to the facility’s website, a staff member will assist clients in verifying private insurance coverage. Though no further information regarding costs is available online, the lone individual surveyed by Rehabs.com to date rated the affordability five out of five stars.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/2xSK67" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yellowpages.com/hemet-ca/mip/west-coast-treatment-center-503171788" target="_blank">https://www.yellowpages.com/hemet-ca/mip/west-coast-treatment-center-503171788</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.facebook.com/pg/westcoasttreatment/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/westcoasttreatment/reviews/?ref=page_internal</a></small></p>
— Kevin Schwartzbach · 2018-11-09 08:29:07 PST
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