Recovery Brands, LLC
📍 10529 Slater Ave, Fountain Valley, CA 92708
📞 8889237623 Full profile & reviews Claim this listing
Reviewers frequently praised the quality of therapy and the supportive, caring nature of some staff members, crediting the program with helping them achieve sobriety. However, many others criticized the facility, describing the living conditions as filthy and overcrowded, and the food as inadequate. There were also numerous complaints regarding unethical business practices, a perceived focus on money over patient care, and unprofessional behavior from management.
AI-generated summary of 14 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Detox Services, Substance Abuse Treatment |
| Program types | Sober Living Environments, Outpatient Services, Residential Treatment |
| Services | Outpatient Services, Sober Living Home, Detox Services, Dual-Diagnosis Treatment, Behavioral Disorder Treatment, Residential Treatment |
| Setting | Residential Neighborhood, Beach Community |
| Gender | None |
| Age ranges | Teen/Adolescent, Adult Age |
| Insurance accepted | Private Insurance |
<p><strong>ABOUT STEPHOUSE RECOVERY</strong></p> <p>Based in the beachside community of Southern California’s Fountain Valley, StepHouse Recovery offers <strong>gender-specific residential, outpatient, intensive outpatient (IOP), sober living housing, and treatment</strong> for adults. The center treats substance abuse as well as behavioral issues, eating disorders, and process addictions. <strong>Detox</strong> is available on-site.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Prior to admission, clients at StepHouse Recovery undergo an in-person <strong>diagnostic assessment</strong> to help determine what level of care is most appropriate. If necessary, clients can start treatment with <strong>medically supervised detox</strong>, either on a residential or outpatient basis. Once clients are stabilized, they begin an intensive outpatient program (IOP) or residential treatment depending on their needs.</p> <p>The center’s approach to treatment is based on <strong>12-step principles</strong> and includes individual and group counseling sessions. According to the facility’s website, the environment is functional and rooted in real life so that clients can apply their experiences to long-term recovery after treatment. In addition to counseling, there is a strong focus on <strong>addiction education and relapse prevention</strong>. </p> <p>Residential treatment is separated into gender-specific facilities and treatment methods. The treatment process is divided into three phases focusing on a gradual transition out of treatment. The first phase focuses on creating a sober living environment where clients can focus on developing sober living skills and breaking old habits.</p> <p>The second phase of treatment is designed to help clients take their new sober living skills and apply them to a lifestyle in a new location. Clients begin the transition process while creating a lifestyle based on their sober living skills. The third phase of treatment completes the transition process and helps clients establish their new lifestyle in permanent housing. Clients also establish connections with community resources that promote sober living.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The StepHouse Recovery staff includes clinicians, therapists, psychologists, social workers, and marriage and family therapists. The facility’s sober living homes and residential facilities also include on-site managers for around-the-clock support. </p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p><strong>The gender-specific recovery homes</strong> are in quiet, peaceful neighborhoods. Both facilities offer <strong>private and semi-private bedrooms</strong>. They also have many amenities, including backyards, barbecues, fully equipped kitchens, home entertainment rooms with cable TV, Internet access, laundry facilities, computer stations, and <strong>gym memberships</strong>. Each facility is staffed around-the-clock. Additionally, the facility provides transportation to Alcoholics Anonymous (AA) meetings, therapy sessions, the gym, and recreational activities.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>At the time of this writing,12 alumni have provided feedback for StepHouse Recovery. Four reviews were positive, while eight reviews were negative. More recent reviews are more likely to be positive.</p> <p>Positive reviews praised the effectiveness of the treatment program and the caring staff. Alum B.L.R. wrote: “The staff cared about me and my therapist continues to be a person I trust. Also, this place was the least expensive.”</p> <p>However, negative reviewers felt that their comments weren’t being considered. Several wrote that the facility was “filthy” and that the staff didn’t care about them. Alum M.V. wrote: “They are all about quantity over quality of care and their main objective is to get as many clients in the door as they can. First off, their "detox center" is nothing but a house whose only job performance consists of giving patients their meds and provide meals which are essentially cereal and frozen dinners. The next step is a transitional home named Los Tiempos which is basically the same setup as the "detox center" but with more clients and not enough rooms or beds.”</p> <p>On Google, StepHouse Recovery received an average rating of four out of five stars from 15 reviews to date. <small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Most alumni praised the staff as “friendly” and “compassionate.” In a representative review, alum Curtis wrote: “Stephouse recovery is a wonderful, supportive and caring place that has there every best interest in an addict changing there lives. Aslong as your serious and ready to change they will help you out tremendously.”</p> <p>On Yelp, the facility earned an average rating of 3.1 out of five stars from 14 reviews. <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Two reviews criticized the staff, though most of the other reviews complimented the staff members. Many of the alumni claimed they were “grateful” for their experiences and thanked the facility.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The sole loved one polled by Rehabs.com at the time of this writing had a positive experience with StepHouse Recovery. </p> <p>Loved one P.J.E. who gave five out of five stars for the facility’s treatment effectiveness and four stars for its accommodations, commented: “I was able to get my daughter back. She fought it at first, but as she got sober, with the help of a lot of therapy, she came to love the place. She always had support from the new friends she made there.”</p> <p><strong>FINANCING</strong></p> <p>The facility accepts most insurances, including Anthem, Cigna, Covered California, and HealthSmart. Medicaid and Medicare are not accept. Self-pay is available through credit cards, cash, and checks. Clients can set-up payment plans as well and get financial assistance if needed. A new website feature allows clients’ family and friends to make payments for them online. Staff members are available to assist clients in applying for benefits. Coverage through programs assisted by the Affordable Care Act is also possible.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/PNS7FZ" target="_blank">https://goo.gl/PNS7FZ</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/stephouse-recovery-fountain-valley" target="_blank">https://www.yelp.com/biz/stephouse-recovery-fountain-valley</a></small></p>
— Melanie Green · 2017-12-19 10:58:48 PST
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