Recovery Brands, LLC
📍 5353 G Street , Chino, CA 91710
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<p><strong>ABOUT CANYON RIDGE HOSPITAL</strong></p> <p>Located on the western edge of San Bernardino County in Chino, Calif., Canyon Ridge Hospital, founded in 1987, is a <strong>full-service psychiatric hospital</strong> that offers treatment for <strong>adolescents and adults</strong> struggling with substance abuse and <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>. The facility offers <strong>inpatient with supervised detoxification</strong>, partial hospitalization program (PHP), and intensive outpatient program (IOP).</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to its website, Canyon Ridge Hospital provides care for acute psychiatric conditions in <strong>locked units</strong>. Length of <strong>inpatient stay is short-term, typically seven to 10 days</strong> designed to stabilize clients, complete with 24-hour nursing with medical interventions and oversight. </p> <p>Adults and adolescents (ages 13 to 17) receive treatment in separate, age-specific inpatient programs. Programming consists of <strong>individual counseling</strong>, group therapy, family therapy, addiction education, co-dependency groups, and 12-step meetings. A <strong>tutorial-based school program</strong> for adolescents enables them to keep up with schoolwork while undergoing inpatient treatment. In California, the hospital is among the <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA17.pdf" target="_blank">21.3 percent of facilities</a> to provide specialized programming for adolescents.</p> <p>The <strong>Next Step PHP meets five days a week for six hours each day</strong> and is designed for adults who require strong support, but not 24-hour supervision. Patients may enroll directly into the short-term PHP or transition from inpatient care. An <strong>IOP for adults</strong> is a time-limited option offered Monday through Friday from 9 a.m. to 3 p.m.; frequency of attendance depends on clients’ needs. </p> <p>The specialized <strong>Substance Abuse IOP</strong> for adults, held Monday through Friday from 9 a.m. to 12 p.m., includes an introduction to the 12-step model, education, and <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare</a>, and clients are subject to random <strong>drug and alcohol screens</strong>.</p> <p>The <strong>IOP for adolescents</strong>, meets Monday through Wednesday evenings from 6 p.m. to 9 p.m. and includes random drug screening. The <strong>Generations Senior Adult Program</strong> addresses issues including coping with aging and developing skills to cope with substance abuse.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Within the state, Canyon Ridge Hospital is among 11.7 percent of substance abuse treatment facilities accredited by <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA16.pdf" target="_blank">The Joint Commission</a>. The multidisciplinary professional staff includes <strong>five full-time psychiatrists</strong>, plus licensed clinical social workers, psychologists, social workers, chemical dependency counselors, registered nurses, and therapists specializing in group, marriage, and family counseling.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Canyon Ridge Hospital can house <strong>106 patients at a time</strong>. Photos on the website depict an attractively landscaped campus and facility with bright meeting and waiting rooms, and dining areas. The center is convenient to major freeways and has an on-site parking lot. The sole loved one polled by Rehabs.com to date gave the facility three out of five stars for its overall cleanliness and upkeep.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Rehabs.com has yet to receive alumni feedback to date. On secondary review sites, however, Canyon Ridge Hospital received <strong>mainly negative feedback</strong>: 2.3 out of five stars based on 109 Google reviews and 1.5 stars based on 51 reviews on Yelp. <small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> </p> <p>Reviewers (alumni, loved ones), by and large, reported a rude and unprofessional staff, lack of adequate medical attention, unclean conditions, bad service, and patient in-fighting. Sierra, a reviewer who noted she was at the facility for substance abuse treatment, wrote in a representative review: “An average of 9 out of 10 staff treated the patience like garbage. There were feces stains on my bed, and the smell of urine on the carpet. I was detoxing from alcohol, and getting a cup of water was like pulling teeth.” </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>A loved one polled by Rehabs.com at the time of this writing submitted mixed feedback about Canyon Ridge Hospital. They offered four out of five stars for treatment effectiveness, yet one star for accommodations and amenities as well as meals and nutrition. The anonymous reviewer awarded five stars for mental health treatment; four stars for family involvement; and three stars for likelihood to recommend and staff support. “Really enjoyed the family involvement aspect of the facility. The staff was moderately supportive. They had wonderful mental health treatment. However, I did not enjoy the addiction treatment they provided,” the loved one wrote.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>The facility received <strong>mixed feedback</strong> from staff members on secondary review sites to date: 3.3 out of five stars based on 36 reviews on Indeed and 2.7 stars based on 10 reviews on Glassdoor. <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small> Positive reviewers repeatedly referenced the fast pace, learning opportunities, and friendly and helpful colleagues whereas others criticized the unsupportive management, unsafe working conditions, and low rate of pay. In a five-star review, a mental health worker wrote: “The most enjoyable time while working here is the opportunity to help someone and change their lives.” </p> <p><strong>FINANCING</strong></p> <p>Canyon Ridge Hospital is <strong>in-network with most major insurance companies</strong>, including PPOs, HMOs, Kaiser, Medicare, and Medi-Cal.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=Canyon+Ridge+Hospital&oq=Canyon+Ridge+Hospital&aqs=chrome..69i57j0l5.370j0j7&sourceid=chrome&ie=UTF-8#lrd=0x80c333287ae06061:0xd88d80f39b5aafe5,1,,," target="_blank">GoogleReviews</a></small></p> <p><small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/canyon-ridge-hospital-chino" target="_blank">https://www.yelp.com/biz/canyon-ridge-hospital-chino</a></small></p> <p><small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.indeed.com/cmp/Canyon-Ridge-Hospital/reviews" target="_blank">https://www.indeed.com/cmp/Canyon-Ridge-Hospital/reviews</a></small></p> <p><small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.glassdoor.com/Overview/Working-at-Canyon-Ridge-Hospital-EI_IE911621.11,32.htm" target="_blank">https://www.glassdoor.com/Overview/Working-at-Canyon-Ridge-Hospital-EI_IE911621.11,32.htm</a></small></p>
— Sherry Adler · 2018-11-08 16:23:40 PST
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