Recovery Brands, LLC
📍 100 Rivendell Drive, Benton, AR 72019
📞 8002645640 Full profile & reviews Claim this listing
<p><strong>ABOUT RIVENDELL BEHAVIORAL HEALTH SERVICES</strong></p> <p>Located in the Little Rock suburb of Benton, Ark., just south of Hurricane Lake, Rivendell Behavioral Health Services operates <strong>an inpatient facility for adults and youth</strong> struggling with mental health, substance use, or co-occurring disorders. <strong>Detoxification and stabilization services are offered on-site</strong>, as well as a partial hospitalization program (PHP) and intensive outpatient program (IOP). According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/AR16.pdf" target="_blank">2016 SAHMSA survey</a>, the facility is only one of 12 non-hospital, inpatient facilities to provide on-site detoxification.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Child, teen, and adult clients can receive an <strong>initial face-to-face assessment at no charge</strong>, according to Rivendell Behavioral Health Services' website. The facility also provides mobile assessment services throughout Arkansas. The assessment helps to determine individual needs and an appropriate level of care.</p> <p>Inpatient treatment tends to <strong>focus on acute conditions and stabilization</strong>, although some adolescent patients remain longer for residential care. Most clients struggling with substance use concerns receive <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis treatment</a>, for which <strong>dialectical behavior therapy (DBT)</strong> is the main modality used. Child and adolescent dual diagnosis tracks may include detoxification and/or stabilization, <strong>group and individual therapy,</strong> and family sessions with an emphasis on education and support to resolve conflicts and improve communication.</p> <p>Beginning with inpatient care and continuing in outpatient programs, adults also participate in <a href="https://www.recovery.org/forums/discussion/7265/what-is-holistic-treatment-and-how-can-it-help" target="_blank">holistic therapeutic</a> plans involving <strong>medication management and group counseling</strong>. Among the groups scheduled regularly are ones addressing relationships, abuse recovery, life skills, and health and wellness. Clients also attend a <a href="https://www.recovery.org/topics/extended-recovery-programs/" target="_blank">discharge planning</a> group and have access to <strong>12-step meetings</strong>, which they can continue attending on-site after completing treatment. </p> <p>Once a client completes inpatient care, clinicians may encourage the individual to <strong>"step-down" to a less-intensive level of care</strong>. The facility's PHP meets five hours a day for two to four weeks, and the IOP for an additional four to eight weeks, for a total of 60 to 90 days of treatment. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The multidisciplinary treatment team at Rivendell Behavioral Health Services in Arkansas includes board-certified psychiatrists and psychologists, nurses, social workers, licensed counselors,case managers, dietitians, and a recreation therapist. To date, the four individuals polled on the matter generally felt the staff was experienced and well-trained.</p> <blockquote> <p>Level of staff experience and training: 3.5/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>There is currently no information provided by the 80-bed facility regarding its living arrangements and related offerings. However, the five individuals polled by Rehabs.com at the time of this writing expressed general satisfaction with the facility. Full-day outpatient programming includes lunch and recreational activities.</p> <blockquote> <p>Facility cleanliness and upkeep: 3.8/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The sole alum polled by Rehabs.com to date was generally positive, indicating that they would recommend the program to others and granting four- and five-star ratings for metrics measuring the staff’s level of training and experience, family participation, and treatment for co-occurring disorders. </p> <p>Former clients of Rivendell Behavioral Health Services in Arkansas offered <strong>mixed opinions of the facility</strong> on secondary review sites. </p> <p>On Google reviews, 30 individuals contributed to an average rating of 2.5 out of five stars. (About one-third of the written comments were from family members.) <strong>The most common comment from alumni indicated that the facility was under-staffed.</strong> This manifested in complaints about too little individualized care, over-medication, and disengaged staff. Even positive reviewers noted <strong>insufficient access to counselors and doctors</strong>. Nevertheless, they praised the treatment received and characterized staff as knowledgeable.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Feedback from family and friends of alumni was more consistently critical of Rivendell, though moderately. Comments concurred with alumni perspectives about the <strong>helpfulness of some staff and treatment,</strong> but some loved ones felt the programming was lacking in some areas. </p> <blockquote> <p>Level of family participation: 3/5<br /> Counseling options: 3/5</p> </blockquote> <p>"The staff was a group of hard working, caring, people that truly want to help children...,"a loved one wrote. However, one family member felt the detoxification process was too short, while another loved one felt the facility only offered a "'bandaid' to the problems/addictions of its patients..."</p> <p>Likewise, all Google reviews were negative, citing disorganization and <strong>poor communication between staff and family</strong>. In a representative review, parent J.C. wrote: “Any of our questions were not answered, but referred to another counselor who never called back.”</p> <p><strong>WHAT STAFF SAY</strong></p> <p>To date, Rehabs.com has not yet received reviews from staff of Rivendell Behavioral Health Services of Arkansas, but 10 former and current employees provided overall favorable feedback on Glassdoor and Indeed. Reviewers acknowledged understaffing and some conflicts, but generally <strong>praised a good work environment and fellow treatment team members</strong>. “The value of Rivendells ‘healing with compassionate healing’ is seen in the majority of employees,” one reviewer wrote on Glassdoor.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p>Similarly, most Indeed reviewers expressed the same sentiments. “Work was challenging and rewarding, one representative reviewer wrote.”<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> Many staffers also expressed an appreciated working with clients. <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small></p> <p><strong>FINANCING</strong></p> <p>According to the facility’s website, Rivendell accepts most insurance plans. </p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/rbRJN1" target="_blank">https://goo.gl/rbRJN1</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.glassdoor.com/Reviews/Rivendell-Behavioral-Health-Services-of-Arkansas-Reviews-E747796.htm" target="_blank">https://www.glassdoor.com/Reviews/Rivendell-Behavioral-Health-Services-of-Arkansas-Reviews-E747796.htm</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.indeed.com/cmp/Rivendell-Behavioral-Health-Services-of-Arkansas/reviews" target="_blank">https://www.indeed.com/cmp/Rivendell-Behavioral-Health-Services-of-Arkansas/reviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.indeed.com/cmp/Rivendell-Behavioral-Health/reviews?fcountry=US&floc=Benton%2C+AR" target="_blank">https://www.indeed.com/cmp/Rivendell-Behavioral-Health/reviews?fcountry=US&floc=Benton%2C+AR</a></small></p>
— Rini Cobbey · 2018-03-27 20:21:49 PDT
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