📍 15170 N. Hayden Road Suite 4, Scottsdale, AZ 85260
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Reviewers frequently praised the dedicated staff and the effectiveness of the program in helping them achieve sobriety. However, some critics expressed concerns about the facility's focus on medication, billing practices, and perceived prioritization of profit over patient care, particularly as the patient population grew. Others mentioned overly restrictive policies regarding phone calls and visitors.
AI-generated summary of 12 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Substance Abuse Treatment |
| Services | Sober Living Home, Residential Treatment, Outpatient Services, Intensive Outpatient Services, Dual-Diagnosis Treatment, Detox Services, Behavioral Disorder Treatment |
| Setting | Mountains, Desert, Wilderness, Resort, Private/Secluded, Residential Neighborhood |
| Gender | No Gender Restrictions |
| Age ranges | Senior/Elderly, Adult Age |
| Insurance accepted | Blue Cross and Blue Shield, Cigna, UnitedHealthcare, Private Insurance |
| Financing | Available |
<p><strong>ABOUT DESERT COVE RECOVERY</strong></p> <p>From a business park next to the Scottsdale Airport in the north of the Arizona desert city of Scottsdale, Desert Cove Recovery offers <strong>residential treatment for adult men and women</strong> who are struggling alcoholism, drug addiction, and <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis</a>. The center specializes in treating individuals who have struggled with chronic relapse or who need something more than the typical 30-day stay in residential care: <strong>treatment is available in increments of 30, 60, and 90 days.</strong></p> <p>Medical detox is not available on-site, but Desert Cove can provide referrals to its local detox partners, when necessary.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Treatment <strong>uses the 12-Steps, couched in a broad, holistic program</strong> that includes, for instance, outdoor therapies and evidence-based methods such as cognitive behavioral therapy (CBT), dialectical motivation interviewing, and trauma resolution. The buildings blocks of treatment are individual and small-group therapy, each offered in the context of the 12-step method. The center's primary holistic therapy is <strong>equine therapy,</strong> offered bi-monthly.</p> <p>Desert Cove employs dedicated <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare</a> therapists who help clients to develop relapse-prevention plans and can provide referrals to sober-living facilities, when necessary. Graduating clients are also encouraged to attend aftercare meetings at Desert Cove, and to be active in their local 12-step community.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Staff includes an MD who's certified by the American Society of Addiction Medicine, a registered nurse, a licensed substance abuse counselor, and therapists educated to master's or bachelor's level. Several staff members have personal experience of addiction.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Pictures published by Desert Cove Recovery show a bright, modern facility. All seven of the individuals polled by Rehabs.com to date on the center's accommodations gave them a four- or five-star rating.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Of the five alumni polled by Rehabs.com to date, four gave positive feedback and one, mostly positive with some reservations.</p> <p>The reviewers <strong>repeatedly praised the staff and the level of comfort they found at the facility:</strong> "The staff here truly care about the patients," Katie wrote in one representative review; "Desert Cove provides exceptional therapy in a safe environment perfect for healing," Kristin added in another. In addition, more than one alum <strong>credited the facility with saving their life,</strong> and all three of the reviewers polled on the facility's holistic offerings and family participation gave four- and five-star ratings in each category. The only reservations came from an anonymous reviewer, who praised the center's focus on changing clients' lives, but noted that the days were "very restricted," in particular with regard to visitation and phone call privileges.</p> <p>At the time of this writing, <strong>secondary sites yielded mostly positive feedback with some recurring notes of complaint.</strong> Desert Cove Recovery had average ratings of 4.4 stars based on 19 reviews on Facebook (where the facility can manage its own page), 4.1 stars based on 23 reviews on Google, and 3.22 stars based on nine reviews on Yelp.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> Like Rehabs.com reviewers, the positive reviewers repeatedly thanked the center's staff and credited the program with saving or changing their lives. "Great place, the staff provides you with all the tools you need to live a happy sober life. This place can truly save your life," A.H. wrote in a representative review on Yelp.</p> <p>However, the reviews also contained <strong>repeated references to subpar facilities and a hostile environment.</strong> "'Love and tolerance towards others' is NOT the operational code of Desert Cove. The mood and atmosphere at groups and outside of groups was rude, degrading, negative, offensive, and vulgar," an anonymous reviewer wrote in a typical review on Yelp.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Of the three staff reviews submitted to Rehabs.com to date, <strong>two were positive and one negative.</strong> One reviewer gave the facility five out of five stars in all of the evaluated treatment metrics, including its family participation, safety and comfort, and holistic offerings. "Great facility, great staff, they saved my brother's life," Justin wrote. An anonymous reviewer praised Desert Cove Recovery's "staff, commitment, intent," and gave the facility five stars for its treatment effectiveness and its counseling options — but just one star for its family participation and one star for its exercise and leisure offerings.</p> <p>Parent J.J. had a much more negative experience. "At first it felt like they truly cared about our child, but in the end they seemed to only care about the almighty dollar," they wrote, indicating that they would not recommend Desert Cove Recovery and giving the facility just one star for its leadership and the level of staff support it provided and two stars for its family involvement.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>Of the two staff reviews submitted to Rehabs.com to date, <strong>one was positive and one negative.</strong> "Dedicated staff and helpful program," Christina wrote, giving Desert Cove Recovery five stars in all of the evaluated treatment metrics. However, J.M. wrote: "Nice facility," but added: "I would not recommend this facility to anyone needing to get sober," and gave the center just one star for its honesty and its willingness to put clients' interests first, as well as indicating that they had concerns about the quality of care offered at the center. </p> <p><strong>FINANCING</strong></p> <p>Desert Cove <strong>accepts most insurances,</strong> including Aetna, Blue Cross Blue Shield, Cigna, United, and Value Options. The six individuals polled by Rehabs.com to date on the center's affordability gave it a four-star average rating.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.facebook.com/pg/DesertCoveRecoveryCenter/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/DesertCoveRecoveryCenter/reviews/?ref=page_internal</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://goo.gl/AG91gZ" target="_blank">https://goo.gl/AG91gZ</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.yelp.com/biz/desert-cove-recovery-scottsdale" target="_blank">https://www.yelp.com/biz/desert-cove-recovery-scottsdale</a></small></p>
— Ellie Robins · 2017-11-17 13:59:36 MST
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