Recovery Brands, LLC
📍 3450 N. 3rd Street, Phoenix, AZ 85012
📞 6022658338 Full profile & reviews Claim this listing
<p><strong>ABOUT SOUTHWEST BEHAVIORAL & HEALTH SERVICES</strong></p> <p>For close to half a century, the agency now known as Southwest Behavioral & Health Services (SB&H) has provided support <strong>to individuals struggling with mental illness, homelessness, and addiction</strong>. This nonprofit serves Phoenix and six surrounding Arizona counties. </p> <p>Treatment for substance use and <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dually diagnosed</a> mental health disorders is offered through <strong>outpatient programs, including Suboxone and methadone therapy, and short-term inpatient crisis intervention</strong>. Residential rehab is available for individuals struggling with a primary mental illness, with or without a co-occurring addiction.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Southwest Behavioral & Health Services treatment plans use evidence-based therapies. When appropriate, SB&H <strong>integrates behavioral and general health care</strong> through coordinating with other local providers, according to the facility's website.</p> <p>Individuals in need of medically monitored crisis stabilization may begin their treatment at one of the network’s secure units. <strong>The duration of treatment is typically between three and five days</strong> and consists of counseling, psychiatric evaluation, and medication management.</p> <p>The facility’s day treatment program follows the Recovery Model, which <strong>prioritizes empowerment and self-determination</strong>. Clients participate in individual and group therapy sessions, activities supporting <strong>physical wellness, job skill development, and social recreation</strong>. DUI offender education programs and medication-assisted treatments (Suboxone and methadone), which also involves counseling and wellness education, are also available on an outpatient basis. As of 2016, SB&H was among the<a href="https://wwwdasis.samhsa.gov/webt/state_data/AZ16.pdf" target="_blank"> 21.5 percent of Arizona facilities</a> to provide methadone on an outpatient basis. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>All clinicians at Southwest Behavioral & Health Services facilities hold master’s or higher degrees, including <strong>social workers, psychologists, psychiatric nurses, and psychiatrists</strong>. The agency is committed to reflecting the cultural diversity of its community through its staff, according to the website, including hiring employees <strong>fluent in Spanish</strong>.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Southwest Behavioral & Health Services operates two dozen outpatient clinics in metro Phoenix, and Maricopa, Gila, Mohave, Coconino, and Yavapai Counties. Residential programs are based in various community living settings. The two individuals polled by Rehabs.com to date rated separate facilities highly (four and five stars) for their cleanliness and maintenance.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>To date, Rehabs.com has received feedback for Southwest Behavioral & Health Services from one former client, who described the staff as “unbelievably kind” and knowledgeable. They awarded maximum five-star ratings for each treatment aspect evaluated, including treatment effectiveness, counseling options, the staff’s level of training and experience, family participation, and its affordability.</p> <p>By contrast, more than 75 total Google reviews for 14 SB&H locations offered moderate and mixed opinions on average, while Yelp and CiteHealth reviewers were nearly unanimously critical, <strong>citing communication problems, rude staff, and wait times for treatment</strong>.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small></p> <p>A sample of 50 reviews for two Southwest Behavioral & Health sites, in Phoenix and Buckeye, averaged ratings of 3.1 out of five stars. Among these, 18 percent represented the facility programming as helpful and 16 percent characterized staff as respectful and/or caring. </p> <p>By contrast, 14 percent depicted employees as unprofessional, with several <strong>reporting that treatment staff seemed rushed</strong>. Other common complaints referenced scheduling issues and unreliable or inconsistent care. </p> <p>Likewise, 12 Yelp reviews for two SB&H sites averaged just <strong>1.7 out of five stars</strong>. In a representative review, L.H. echoed reports of communication challenges, writing: “First off, they don’t answer their phones and are not good at returning phone calls.”<small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Feedback from friends and family members followed alumni trends. The one parent polled by Rehabs.com to date gave metrics measuring treatment effectiveness, accommodations, meals, and exercise and leisure activities two and three stars apiece, and four stars for all other treatment-oriented and admissions/discharge metrics. </p> <p>The loved one described staff as “super supportive,” but also reported: “They don’t get back to you in a timely manner.” Parents and grandparents on Google, Yelp, and CiteHealth <strong>tended to concur with alumni</strong>, particularly regarding lack of follow-through and inconsistencies.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>Former and current employees provided similar reviews, referencing a dozen locations. On Glassdoor, 57 reviews granted SB&H 2.9 out of five stars on average, and 93 individuals on Indeed gave an average rating of 3.4 out of five stars.</p> <p>A majority of reviews that referenced working directly with clients <strong>reflected commitment to helping clients and a sense of value in the work</strong>. Reviewers frequently criticized high caseloads, insufficient training, disorganization, and poor communication. A few, however, highlighted training as a facility strength.<small class="footnote"><a target="_blank" href="#footnote-5"><sup>[5]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-6"><sup>[6]</sup></a></small></p> <p><strong>FINANCING</strong></p> <p>Southwest Behavioral & Health Services is a nonprofit organization which is supported by government funding and private donations. <strong>Medicare, Medicaid, and a few managed care plans are accepted</strong>.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?sa=X&rlz=1C1CHBF_enUS725US725&biw=1347&bih=627&q=southwest+behavioral+and+health+services+arizona&npsic=0&rflfq=1&rlha=0&rllag=34340773,-113048069,130475&tbm=lcl&ved=0ahUKEwim79f2t5fbAhUPnFkKHURQDzMQjGoIVQ&tbs=lrf:!2m1!1e3!3sIAE,lf:1,lf_ui:4&rldoc=1#rlfi=hd:;si:;mv:!1m3!1d1002051.8984465603!2d-112.9556651!3d34.293849449999996!2m3!1f0!2f0!3f0!3m2!1i335!2i228!4f13.1;tbs:lrf:!2m1!1e3!3sIAE,lf:1,lf_ui:4" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://citehealth.com/rehab-centers/arizona/cities/phoenix/southwest-behavioral-health-services-inc#reviews" target="_blank">https://citehealth.com/rehab-centers/arizona/cities/phoenix/southwest-behavioral-health-services-inc#reviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.yelp.com/biz/southwest-behavioral-health-services-phoenix-4" target="_blank">https://www.yelp.com/biz/southwest-behavioral-health-services-phoenix-4</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.yelp.com/biz/southwest-behavioral-health-services-phoenix-5" target="_blank">https://www.yelp.com/biz/southwest-behavioral-health-services-phoenix-5</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-5"><sup>[5]</sup></a> <a href="https://www.glassdoor.com/Reviews/Southwest-Behavioral-Health-Services-Reviews-E272530_P2.htm" target="_blank">https://www.glassdoor.com/Reviews/Southwest-Behavioral-Health-Services-Reviews-E272530_P2.htm</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-6"><sup>[6]</sup></a> <a href="https://www.indeed.com/cmp/Southwest-Behavioral-Health-Services/reviews" target="_blank">https://www.indeed.com/cmp/Southwest-Behavioral-Health-Services/reviews</a></small></p>
— Rini Cobbey · 2018-06-05 12:02:06 PDT
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