Recovery Brands, LLC
📍 650 E. Indian School Road, Phoenix, AZ 85012
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<p><strong>ABOUT PHOENIX VA HEALTH CARE SYSTEM</strong></p> <p>The Phoenix VA Health Care System provides inpatient care, including <strong>medically monitored detoxification</strong>, for military veterans struggling with psychiatric concerns, substance use, and co-occurring mental health disorders. The Arizona system also offers outpatient counseling and <strong><a href="https://www.recovery.org/topics/medication-assisted-treatment/" target="_blank">medication-assisted treatment (MAT)</a></strong>.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>To begin mental health and substance abuse treatment through the Phoenix VA Health Care System, veterans can schedule intake screenings on Tuesdays and Fridays, according to the facility’s website, or receive <strong>walk-in services five days a week</strong>. Substance use disorder screenings specifically are held on Monday through Friday afternoons, and <strong>clients should plan for a one-hour assessment</strong>. </p> <p>Crisis intervention is available through the Carl T. Hayden VA medical center’s emergency department. The VA system’s Vet Centers, located throughout Phoenix, focus on <strong>trauma-specific care</strong>, including drug and alcohol assessment services.</p> <p>Treatment plans at inpatient and outpatient levels involve individual and group counseling sessions, as well as educational classes on addiction and mental health. VA substance abuse care also addresses grief and loss and <strong>incorporates 12-step principles and participation</strong>. </p> <p>A typical VA intensive outpatient program (IOP) lasts six to 10 weeks and <strong>begins with motivation-focused therapy</strong>, <a href="https://www.mentalhealth.va.gov/res-vatreatmentprograms.asp" target="_blank">according to the main</a> VA website. Marriage or couples counseling is available as an additional support, as well as a family support program called Coaching into Care.</p> <p>The VAMC in Phoenix offers recreational therapies which may be combined with condition-specific treatment plans. These include, art, physical fitness, and relaxation.</p> <p>National treatment facility <a href="https://www.samhsa.gov/medication-assisted-treatment/physician-program-data/treatment-physician-locator?field_bup_physician_city_value=Phoenix&field_bup_physician_us_state_value=AZ&distance%5Bpostal_code%5D=&distance%5Bsearch_distance%5D=10&distance%5Bsearch_units%5D=mile&page=2" target="_blank">data indicates</a> that several Carl T. Hayden VA Medical Center physicians provide <strong>buprenorphine (Suboxone) therapy for opioid dependency</strong>.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Among the Phoenix VA Health Care System treatment staff mentioned on the facility’s website are psychiatrists, psychologists, and social workers. All three individuals polled by Rehabs.com to date rated the staff’s level of training and experience four out of five stars.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The Phoenix VA medical center hosts <strong>48 inpatient mental health beds and 20 substance abuse rehab beds</strong>. There is currently no further information provided by the facility regarding its living arrangements and related offerings. However, the three loved ones polled by Rehabs.com generally (if moderately) approved of the center’s cleanliness and upkeep - reflected in ratings of three or four out of five stars. The sole reviewer to rate meals and nutrition granted three stars.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Rehabs.com has yet to receive any reviews from this facility’s alumni; however, feedback on other secondary review sites for the Carl T. Hayden VA Medical Center in Phoenix was mixed. One common sentiment in reviews of the general Phoenix VA system indicated that once a client could begin treatment, the quality of care was greater than the hassle of accessing services. </p> <p>On Google, 234 individuals contributed to an average rating of 3.1 out of five stars for the hospital, as a whole. One alum who mentioned receiving mental health care echoed complaints in reviews of other services about a lack of respect from staff. The alum reported feeling that they were treated “like a junkie.”<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small></p> <p>The 75 reviews on Yelp were split evenly between positive and critical feedback for the Phoenix VA. Some complimented the staff, characterizing them as <strong>polite, respectful, efficient, and helpful</strong>. However, many mirrored Google reviewers’ complaints. </p> <p>“The staff makes you feel insignificant by the way they talk and treat you,” one former mental health client wrote. On the other hand, alum D.T. described the staff as well-trained and respectful, but <strong>over-reliant on medication</strong> and offering inadequate counseling. Several other reviewers concurred.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p>The most common complaint across both platforms was the <strong>difficulty arranging an appointment</strong>. In a representative review, B.E. wrote that “the hospital is poorly organized, poorly run, and overwhelmed.”</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Two of the three family members who submitted reviews to Rehabs.com used the term “adequate” to describe the Phoenix VA medical center’s substance abuse treatment, and all three indicated that their relative was satisfied. Metrics measuring counseling options and <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis treatment</a> indicated that these were a strength (with four or five stars apiece). The two loved ones who reviewed family participation granted three and four stars.</p> <p><strong>FINANCING</strong></p> <p>The Phoenix VA Health Care System accepts private insurance, military insurance plans, and Medicare. Vet Center services are offered for free.</p> <p><strong>CONCLUSION</strong></p> <p>In 2014 and afterward, the Phoenix VA Medical Center received national attention for extreme delays of treatment, some resulting in death. The situation has undergone external and internal reviews. Several January 2017 news stories, including one in <a href="https://www.azcentral.com/story/news/local/arizona-investigations/2017/01/10/office-of-special-counsel-warns-obama-congress-phoenix-va-woes-continue/96366462/" target="_blank">Arizona Central, reported</a> that “Psychotherapy patients waited an average 75 days for care. The medical center has released reports countering some whistleblower claims, but not the overall trends.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?rlz=1C1CHBF_enUS725US725&ei=WijJWpe7NLGA5wLIxoaQAg&q=VA+Medical+Center+Phoenix+mental+health+reviews&oq=VA+Medical+Center+Phoenix+mental+health+reviews&gs_l=psy-ab.3...751929.753809.0.753986.14.11.0.0.0.0.242.1210.0j5j2.7.0....0...1.1.64.psy-ab..12.0.0....0.X5Uw3Ydf9PM#lrd=0x872b128c2e6c736b:0x67eb856282ed1d3,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/phoenix-va-health-care-system-phoenix-3" target="_blank">https://www.yelp.com/biz/phoenix-va-health-care-system-phoenix-3</a></small></p>
— Rini Cobbey · 2018-04-18 19:57:05 PDT
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