Recovery Brands, LLC
📍 1735 N.W. Grand Ave., Phoenix, AZ 85007
📞 6022583876 Full profile & reviews Claim this listing
Reviewers frequently praised the facility's accessibility, noting that it is free and available to those without insurance. Some appreciated that the staff included peers with personal experience in recovery, finding them supportive and helpful with long-term planning. However, others criticized the heavy reliance on peer staff, arguing they lacked adequate professional training and education. Additional concerns were raised regarding administrative issues, the presence of drugs and bed bugs, and a perceived lack of care from some staff members.
AI-generated summary of 9 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT COMMUNITY BRIDGES, INC. – STEELE COMMONS</strong></p> <p>Incorporated in 1982 as a 501(c)(3) nonprofit organization, Community Bridges, Inc. (CBI) is a network of <strong>integrated behavioral health programs</strong> that runs a full continuum of mental health treatment and addiction recovery services for individuals and their families. One of nearly 30 CBI programs throughout the state of Arizona, the Steele Commons location in Phoenix offers <strong>outpatient services, ambulatory detoxification</strong>, and other supportive services.</p> <p>According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/AZ17.pdf" target="_blank">2017 SAMHSA survey</a>, 5.9 percent of rehabs in Arizona offer <a href="https://www.recovery.org/topics/drug-and-alcohol-detoxification-process/" target="_blank">detox</a> services in an outpatient setting. The same survey indicates that 51.3 percent of rehabs in the state are nonprofits.</p> <p>Other CBI facilities offer services such as inpatient care, <a href="https://www.recovery.org/topics/recovery-homes/" target="_blank">transitional housing</a>, treatment for homeless individuals, and programming for <a href="https://www.recovery.org/pro/articles/reclaiming-the-feminine-in-recovery/" target="_blank">women</a> and <a href="https://www.recovery.org/pro/articles/is-my-child-just-experimenting/" target="_blank">children</a>.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to CBI’s website, all clients undergo an <strong>initial psychiatric evaluation</strong> upon admission to help clinicians form a plan of short- and long-term goals.</p> <p>Treatment at CBI makes use of <strong>evidence-based methods</strong> and emphasizes <strong>peer support</strong> as an important component to the recovery process. Clients also attend therapy in private, with others in groups, and when possible, with <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">family</a>.</p> <p><strong>Medication-assisted treatment (MAT)</strong> may be used to minimize withdrawal symptoms and curb cravings, though specific medications are not listed. Before program completion, participants meet with case managers and discharge specialists for comprehensive discharge planning, which may include <strong>referrals to community-based programs</strong> and assistance in finding transitional housing.</p> <p>Clients at-risk for medical issues may be referred to the Central City Addiction Recovery Center (CCARC), a <strong>physician-supervised detox center</strong> in Phoenix that offers short-term (three to five days) inpatient care.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>CBI treatment staff includes <strong>licensed medical practitioners</strong>, medical support staff, clinical administrators, and master’s level clinicians. CBI also employs peer support specialists, recovering individuals who help facilitate sessions and meetings.</p> <p>CBI is one of 101 <a href="https://wwwdasis.samhsa.gov/webt/state_data/AZ17.pdf" target="_blank">rehabs in Arizona</a> (29.6 percent of all rehabs in the state) accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The five alumni polled by Rehabs.com as of this writing provided <strong>mixed reviews of the Steele Commons facility</strong>. While some celebrated the “helpful and friendly” and “knowledgeable” staff, especially in terms of “finding long-term help,” one anonymous reviewer referred to the program as a “joke,” while another anonymous alum added: "They just didn’t care. Put u in a bed and let u suffer.” </p> <p>Collectively, the five reviewers gave CBI’s Steele Commons average or negative ratings to the staff’s level of training and experience and the facility's holistic opportunities. When asked if they’d recommend the center to others, alumni also offered mixed responses.</p> <blockquote> <p>Staff Experience and Training: 3.2/5<br /> Likelihood to Recommend: 2.8/5<br /> Holistic Offerings: 1.5/5</p> </blockquote> <p>Alumni also gave middling ratings for the facility's counseling options, the level of family participation, as well as its connectivity and visitor policies.</p> <blockquote> <p>Counseling Options: 3/5 <br /> Family Participation: 2.6/5<br /> Connectivity and Visitor Policy: 2.6/5</p> </blockquote> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The four loved ones surveyed by Rehabs.com to date <strong>mostly offered negative reviews</strong>. One anonymous parent wrote in a representative review that they felt the program was “just about the money" and "not trying to get these young mothers clean.” This reviewer also reported that clients had access to “get drugs in there easier than not being in there.” As a group, when asked if they’d recommend Steele Commons, they indicated that they wouldn’t.</p> <p>Loved ones also had negative impressions of the staff's level of experience and training. K.C., for example, claimed that the “lack of trained staff and the lack of supervision of peers is unethical if not illegal as it is borderline fraud.” However, loved ones did indicate an adequate amount of family participation.</p> <blockquote> <p>Family Participation: 3.5/5<br /> Staff Experience and Training: 2.3/5<br /> Likelihood to Recommend: 2/5 </p> </blockquote> <p><strong>WHAT STAFF SAY</strong></p> <p>Though Rehabs.com has not yet received any reviews from staff members, on Indeed, 25 current and former employees of Phoenix-based CBI locations left <strong>generally positive reviews</strong> of aspects of the facility relating directly to client experience.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> "They really care about the community. Many are reformed addicts who wish to help someone else recover. Great place for a second chance," wrote one current employee in a representative review.</p> <p><strong>FINANCING</strong></p> <p>Treatment at CBI is covered by private insurance and is provided at no charge to the homeless, indigent, and working poor who are Title 19 eligible. For the under- and uninsured, detoxification may be paid for on a sliding scale. According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/AZ17.pdf" target="_blank">2017 SAMHSA survey</a>, 49.9 percent of rehabs in Arizona offer treatment on a sliding fee scale, while 38.7 percent offer treatment at no charge for clients who can't pay. To date, the eight reviewers surveyed by Rehabs.com gave an above-average rating for the facility's cost.</p> <blockquote> <p>Affordability: 3.6/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.indeed.com/cmp/Community-Bridges,-Inc./reviews?fcountry=US&floc=Phoenix%2C+AZ" target="_blank">https://www.indeed.com/cmp/Community-Bridges,-Inc./reviews?fcountry=US&floc=Phoenix%2C+AZ</a></small></p>
— Kevin Schwartzbach · 2019-01-16 10:46:39 PST
Editorials are written by independent human writers under our editorial policy. No AI-generated editorial content.
Verified reviews help others find the right treatment. Your review is verified by email and moderated before publication.
Write a verified review