Recovery Brands, LLC
📍 220 Providence Main Street N.W., Ste. 200, Huntsville, AL 35806
📞 2568953848 Full profile & reviews Claim this listing
Reviewers frequently praised the facility's staff, describing them as qualified, caring, and effective in providing tools for recovery. Some positive comments also highlighted the family counseling aspect and the facility's reputation for positive results. However, criticisms were raised regarding the cost, limited space, and food quality, with some reviewers noting that the staff composition and treatment focus could be improved.
AI-generated summary of 13 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT BRADFORD HEALTH SERVICES – HUNTSVILLE</strong></p> <p>Bradford Health Services runs 27 rehabilitation facilities throughout both Alabama and Tennessee, making it one of the largest substance abuse healthcare providers in the area. The organization’s Huntsville, Ala. facility offers <strong>intensive outpatient (IOP) services for both <a href="https://www.recovery.org/pro/articles/is-my-child-just-experimenting/" target="_blank">adolescent clients</a> and adults.</strong> It is one of the 123 (89.1%) facilities in the state to offer adult and adolescent <strong>continuing care</strong>, and one of the 126 (91.3%) Alabama facilities to include <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">family support programming</a>. <strong>Medically monitored detoxification</strong> is also offered on an outpatient basis.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>In a 2010 survey, in Alabama, 4.5% of adolescents age 12 to 17 engaged in binge drinking in the past month, 2.7% participated in illicit drug use in the past year, and 2.5% needed but did not receive treatment at a specialty facility for illicit drug use in the past year. The Huntsville facility’s IOP serves clinically appropriate <strong>adolescents ages 13 and up</strong> who do not require the supervision or structure of residential treatment. To minimize the risk of relapse in early recovery, many <strong>graduating clients of Bradford Health Services’ residential facilities use the IOP program as a step-down</strong> treatment service.</p> <p>Following an initial multidisciplinary assessment, substance abuse professionals and psychologists design an <strong>individualized plan of care</strong> for each client. Typically, Huntsville clients meet multiple times per week and participate in the facility’s <strong>12-step model</strong> of recovery, which is coupled with <strong>individual therapy, group counseling sessions, and psycho-education classes.</strong></p> <p>Bradford Health Services emphasizes the need for a full continuum of care to help promote long-term sobriety. Although the adult and adolescent outpatient program is a step-down treatment service for many, the program also offers <strong>aftercare services</strong> through the Huntsville facility’s <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">continuing care program</a>. This aftercare program assists alumni in locating 12-step meetings, provides references to sober living houses, and facilitates <strong>support groups</strong> through the facility's alumni association.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The facility does not publish any specific information about staff credentials, but 10 former clients and their loved ones reporting to Rehabs.com to date generally gave high ratings for this metric.</p> <blockquote> <p><strong>Staff's level of experience and training: 4.2/5 stars</strong></p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>At the time of this writing, six former clients reporting to Rehabs.com <strong>praised the effectiveness of both individual and group counseling sessions.</strong> Many alumni considered the facility’s <strong>well-trained, attentive counselors</strong> its biggest strength, and the level of staff support received high marks overall. Alum J.A.H. Rehabs.com commented, “Great individual care. They gave me the tools to stop using.”</p> <p>Four polled alumni gave moderate to high ratings for all metrics. </p> <blockquote> <p>The facility has high quality holistic offerings: 3.3/5</p> <p>Treatment is affordable: 3.8/5</p> <p>Would recommend this facility to a friend or family member who was considering treatment: 4/5</p> </blockquote> <p>Negative feedback is limited, but one alum commented to Rehabs.com, "I think they are focusing more on drug treatment on alcohol treatment."</p> <p>There is no written commentary on secondary sites, but on Google, one reviewer left five stars and one reviewer left one star, to date.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Reviews from eight family and friends are more <strong>mixed to positive</strong> to date, with many writing "none" when surveyed on facility weaknesses. The quality of care and the facility's reputation were common points of praise, and one loved one, A.K. wrote, “All counselors were former addicts...I think having staff that have lived a life free of drugs is just as important as staff that are recovering addicts.” </p> <p>Although one loved one noted that the price was "expensive," rating affordability two out of five stars and remaining neutral when questioned whether or not the treatment was worth the cost, another anonymous loved one remarked, “It has a well trained educated staff, good housing,good counslers, treatments. It is worth the money.” This reviewer strongly agreed that she would recommend the facility and that the treatment was worth the cost. Five more polled loved ones generated a mostly positive response.</p> <blockquote> <p><strong>Treatment is affordable: 3.8/5 stars</strong></p> </blockquote> <p>Another loved one, who expressed satisfaction with the "Qualified counsellors and therapists who understand the disease," also noted a complaint about her loved one being given an incorrect diagnosis.</p> <p>Still, overall, six polled loved produced above-average ratings on all metrics polled.</p> <blockquote> <p>There are many counseling options to choose from depending on the client’s preference: 4.2/5 </p> <p>Family/loved ones are able to participate in treatment through facility programming: 4.5/5 </p> <p><strong>Would recommend this facility to a friend or family member who was considering treatment: 4.5/5</strong></p> </blockquote> <p><strong>WHAT STAFF SAY</strong></p> <p>The sole staff member to report to Rehabs.com at the time of this writing left mostly high, four-star ratings for the surveyed metrics, including the facility's leisure, exercise, and extracurricular options; the fairness of the connectivity and visitor policies; the ability of loved ones to participate in treatment through facility programming; and the facility's adherence to the 12-Steps.</p> <p>Staff reviewing Bradford Health Services on Glassdoor had less positive feedback, reporting <strong>micromanaging, a toxic environment,</strong> and unhelpful behavior from senior management.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Out of 54 reviews, the facility’s staff ratings <strong>average just 2.9 out of five stars</strong>. One staffer at the Huntsville facility wrote in a representative review, “The company has had a number of the same employees at the Corporate Office in Birmingham for a long time. Their ideas are outdated and their egos are ridiculous. They feel they are ‘above the law’ and don't practice anything that they preach. They claim to be focused on patient care, but this simply isn't true.”</p> <p><strong>FINANCING</strong></p> <p>Bradford Health Services accepts <strong>most major insurances</strong> and provides private-pay options. The facility's <a href="http://treatment-facilities.healthgrove.com/l/115/Bradford-Health-Services" target="_blank">HealthGrove</a> page indicates that state insurance (other than Medicaid) and Access to Recovery (ATR) Vouchers are also accepted.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/GF2V54" target="_blank">https://goo.gl/GF2V54</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.glassdoor.com/Reviews/Bradford-Health-Services-Reviews-E376922.htm" target="_blank">https://www.glassdoor.com/Reviews/Bradford-Health-Services-Reviews-E376922.htm</a></small></p>
— Samantha Harper · 2018-02-26 10:21:39 PST
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